SME - SAP BASIS
India
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Job Description
SME - SAP BASIS
Vijayawada, Andhra Pradesh

Job Summary

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents within the SAP BASIS and HANA environments. This position is pivotal in maintaining high-quality standards in operations, driving customer satisfaction, and enabling effective communication between technical teams and business stakeholders.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents In Sap Basis And Hana Environments, Adhering To Agreed Slas And Quality Norms.
2. Conduct Value Addition Activities, Including Mentoring Team Members, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning For Sap Systems To Optimize Performance.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Regular Customer Meetings To Identify And Address Any Operational Issues.
5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders, Facilitating Informed Decision-Making And Performance Improvement.

Technical Skill-     SAP Kernel Upgrade -     SAP Parameter -     SAP Client Copy -     System Refresh or System Copy-     Basic Traoubleshooting - SAP Upgrade : SPS upgrade through SUM tool - SAP SPAM, SAINT update Soft Skills -       Excellent communication and conversation skills (Verbal and Written)-       Should have a great customer handling skills-   Can drive HCL’s value and its methodology Other Skills / Experience (Optional) -    Experience with Server Migration, Installation, Upgrades and Patching -      Other Skill - SAP HANA DB, Sybase ASE, Oracle DBA, Linux admin /Window

Skill Requirements

1. In-Depth Proficiency In Sap Basis And Sap Hana Administration And Support.
2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
4. Familiarity With Itil Frameworks And Incident Management Processes.
5. Ability To Mentor And Guide Team Members In Operational Best Practices.

Other Requirements

1. Sap Certified Technology Associate (Sap Hana) Optional But Valuable.
2. Itil Foundation Certification Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.