SME - SAP Security
United Kingdom
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Job Description
SME - SAP Security
Leeds District (b), England

Job Summary

The Subject Matter Expert (Support & Ops) for SAP Security & GRC is pivotal in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This role emphasizes fostering positive customer experiences through effective communication, mentoring, and strategic analysis, ultimately contributing to the overall success of support operations.

Key Responsibilities

The Subject Matter Expert (Support & Ops) for SAP Security & GRC is pivotal in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This role emphasizes fostering positive customer experiences through effective communication, mentoring, and strategic analysis, ultimately contributing to the overall success of support operations.

Skill Requirements

The Subject Matter Expert (Support & Ops) for SAP Security & GRC is pivotal in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This role emphasizes fostering positive customer experiences through effective communication, mentoring, and strategic analysis, ultimately contributing to the overall success of support operations.

Other Requirements

The Subject Matter Expert (Support & Ops) for SAP Security & GRC is pivotal in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This role emphasizes fostering positive customer experiences through effective communication, mentoring, and strategic analysis, ultimately contributing to the overall success of support operations.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.