SME - ServiceNow,JavaScript
India
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Job Description
SME - ServiceNow,JavaScript
Noida, Uttar Pradesh

Job Summary

We are seeking a highly skilled ServiceNow Strategic Portfolio Management (SPM) Technical Consultant or Developer. You will work closely with Functional Consultant, Architects, and Customer stakeholders to implement robust ServiceNow solutions related to non-ITSM modules that streamline operations and enhance customer satisfaction.

Key Responsibilities

Design, develop and customize ServiceNow Strategic Portfolio Management (SPM). • Configure SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces. • Developing, designing and rolling out new application modules, workflows and catalog requests • Adapt existing or new methodologies and procedures to create possible solutions to complex problems. • Develop integrations with third-party systems using REST, SOAP, and MID Server. • Data migration experience in migrating active/inactive records. • Participate in code reviews and ensure adherence to standards. • Automate workflows using Flow Designer and/or Business Rules, Script Includes, Client Scripts, etc. • Build, customize, and manage specialized AI agents that can autonomously perform tasks like case triage, information gathering, and automated customer communication. • Troubleshoot and resolve technical issues and provide ongoing support. • Ensure compliance with ServiceNow best practices and platform governance. • Use considerable judgment to determine solution and seek guidance on complex problems • Determine methods and procedures on new assignments and collaborate with other team members

Skill Requirements

Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions revisions • ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. • Design and delivery of technical solutions based on the ServiceNow platform • Creating detailed documentation such as Technical Design Documentation • Provide escalated support on technical issues to team members who are working on service now implementations • Candidates with experience in developing scoped custom applications will be preferred • Experience implementing systems using the Agile/Scrum methodology • ServiceNow Implementation certification is a plus (as many as possible from the below list) • Certified System Administrator (Mandatory) • Certified Application Developer • CIS – Strategic Portfolio Management • Micro certification – Platform Analytics • ITIL certification is a plus

Other Requirements

Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions revisions • ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. • Design and delivery of technical solutions based on the ServiceNow platform • Creating detailed documentation such as Technical Design Documentation • Provide escalated support on technical issues to team members who are working on service now implementations • Candidates with experience in developing scoped custom applications will be preferred • Experience implementing systems using the Agile/Scrum methodology • ServiceNow Implementation certification is a plus (as many as possible from the below list) • Certified System Administrator (Mandatory) • Certified Application Developer • CIS – Strategic Portfolio Management • Micro certification – Platform Analytics • ITIL certification is a plus
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.