SME - ServiceNow,JavaScript
India
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Job Description
SME - ServiceNow,JavaScript
Noida, Uttar Pradesh

Job Summary

We are seeking a highly skilled and motivated ServiceNow non-ITSM Functional Consultant or Business Analyst. You will work closely with developers, architects, and customer stakeholders to implement robust ServiceNow solutions related to non-ITSM modules that streamline operations and enhance customer satisfaction.

Key Responsibilities

Plan and drive of agenda for requirements workshop for ServiceNow Strategic Portfolio Management (SPM) module. · Collaborate with stakeholders to identify needs, defining functional specifications, user stories, and maintaining data dictionaries and process documentation. · Working experience of SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces. · Understanding of the entire life cycle of business applications, including tracking, assessment, and planning. · Analyze current workflows to identify, design, and implement improvements that enhance system usability and efficiency. · Work with architects and developers to translate business goals into technical, scalable solutions, prioritizing out-of-the-box functionality. · Review filled in data templates provided by Customer stakeholders, and guide the stakeholders on data collection · Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing · Review and validate design and FRS deliverables · Provide training to customer SMEs on features & functionalities of ServiceNow SPM Module · Provide inputs to Project Manager on activities, risks, issues, solutions · Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations · Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee · Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers. · Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Skill Requirements

Previous experience of Strategic Portfolio Management (SPM) implementation projects. · Ability to engage with stakeholders such as service delivery / business leaders and associates. · Ability to independently conduct workshops with stakeholders and provide options and recommendations. · Excellent communication and documentation skills. · ServiceNow Implementation certification is a plus (as many as possible from the below list) o Certified System Administrator (Mandatory) o CIS – Strategic Portfolio Management o Micro Certification - Platform Analytics · ITIL certification is a plus

Other Requirements

Previous experience of Strategic Portfolio Management (SPM) implementation projects. · Ability to engage with stakeholders such as service delivery / business leaders and associates. · Ability to independently conduct workshops with stakeholders and provide options and recommendations. · Excellent communication and documentation skills. · ServiceNow Implementation certification is a plus (as many as possible from the below list) o Certified System Administrator (Mandatory) o CIS – Strategic Portfolio Management o Micro Certification - Platform Analytics · ITIL certification is a plus
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.