SME - ServiceNow,JavaScript
United Kingdom
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Job Description
SME - ServiceNow,JavaScript
City Of London, England

Job Summary

 Role Summary The AI Agent Developer will design, develop, and configure AI-driven workflows within ServiceNow using Now Assist, AI Agent Studio, prompt engineering, and workflow automation capabilities. The role will focus on delivering productivity improvements through intelligent automation while ensuring governance and regulatory compliance. Experience • Minimum 5+ years of ServiceNow development experience • Minimum 2+ years working with ServiceNow AI/Now Assist capabilities • Experience delivering solutions within regulated European organizations • Experience implementing AI governance and responsible AI controls Key Responsibilities • Develop AI Agents using ServiceNow AI Agent Studio • Configure and optimize Now Assist capabilities • Design prompts, skills, and AI workflows • Build agentic automation for incidents, requests, knowledge, and service operations • Collaborate with architects and business stakeholders to identify AI use cases • Ensure AI outputs meet compliance, auditability, and security requirements • Support testing, validation, and deployment of AI-enabled solutions Required Skills • ServiceNow Development • AI Agent Studio • Now Assist • Prompt Engineering • Flow Designer • Integration Hub • JavaScript, APIs • Service Portal / UI Builder Preferred Certifications • ServiceNow Certified Application Developer (CAD) • ServiceNow AI Certifications • ServiceNow CSA ________________________________________

Key Responsibilities

 Role Summary The AI Agent Developer will design, develop, and configure AI-driven workflows within ServiceNow using Now Assist, AI Agent Studio, prompt engineering, and workflow automation capabilities. The role will focus on delivering productivity improvements through intelligent automation while ensuring governance and regulatory compliance. Experience • Minimum 5+ years of ServiceNow development experience • Minimum 2+ years working with ServiceNow AI/Now Assist capabilities • Experience delivering solutions within regulated European organizations • Experience implementing AI governance and responsible AI controls Key Responsibilities • Develop AI Agents using ServiceNow AI Agent Studio • Configure and optimize Now Assist capabilities • Design prompts, skills, and AI workflows • Build agentic automation for incidents, requests, knowledge, and service operations • Collaborate with architects and business stakeholders to identify AI use cases • Ensure AI outputs meet compliance, auditability, and security requirements • Support testing, validation, and deployment of AI-enabled solutions Required Skills • ServiceNow Development • AI Agent Studio • Now Assist • Prompt Engineering • Flow Designer • Integration Hub • JavaScript, APIs • Service Portal / UI Builder Preferred Certifications • ServiceNow Certified Application Developer (CAD) • ServiceNow AI Certifications • ServiceNow CSA ________________________________________

Skill Requirements

 Role Summary The AI Agent Developer will design, develop, and configure AI-driven workflows within ServiceNow using Now Assist, AI Agent Studio, prompt engineering, and workflow automation capabilities. The role will focus on delivering productivity improvements through intelligent automation while ensuring governance and regulatory compliance. Experience • Minimum 5+ years of ServiceNow development experience • Minimum 2+ years working with ServiceNow AI/Now Assist capabilities • Experience delivering solutions within regulated European organizations • Experience implementing AI governance and responsible AI controls Key Responsibilities • Develop AI Agents using ServiceNow AI Agent Studio • Configure and optimize Now Assist capabilities • Design prompts, skills, and AI workflows • Build agentic automation for incidents, requests, knowledge, and service operations • Collaborate with architects and business stakeholders to identify AI use cases • Ensure AI outputs meet compliance, auditability, and security requirements • Support testing, validation, and deployment of AI-enabled solutions Required Skills • ServiceNow Development • AI Agent Studio • Now Assist • Prompt Engineering • Flow Designer • Integration Hub • JavaScript, APIs • Service Portal / UI Builder Preferred Certifications • ServiceNow Certified Application Developer (CAD) • ServiceNow AI Certifications • ServiceNow CSA ________________________________________

Other Requirements

 Role Summary The AI Agent Developer will design, develop, and configure AI-driven workflows within ServiceNow using Now Assist, AI Agent Studio, prompt engineering, and workflow automation capabilities. The role will focus on delivering productivity improvements through intelligent automation while ensuring governance and regulatory compliance. Experience • Minimum 5+ years of ServiceNow development experience • Minimum 2+ years working with ServiceNow AI/Now Assist capabilities • Experience delivering solutions within regulated European organizations • Experience implementing AI governance and responsible AI controls Key Responsibilities • Develop AI Agents using ServiceNow AI Agent Studio • Configure and optimize Now Assist capabilities • Design prompts, skills, and AI workflows • Build agentic automation for incidents, requests, knowledge, and service operations • Collaborate with architects and business stakeholders to identify AI use cases • Ensure AI outputs meet compliance, auditability, and security requirements • Support testing, validation, and deployment of AI-enabled solutions Required Skills • ServiceNow Development • AI Agent Studio • Now Assist • Prompt Engineering • Flow Designer • Integration Hub • JavaScript, APIs • Service Portal / UI Builder Preferred Certifications • ServiceNow Certified Application Developer (CAD) • ServiceNow AI Certifications • ServiceNow CSA ________________________________________
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.