Job Summary
ServiceNow Test Engineer
Role Summary
The Test Engineer will be responsible for ensuring quality assurance across ServiceNow implementations, AI-enabled workflows, and platform releases. The role will also include validation of AI-generated outcomes and automated testing.
Experience
- Minimum 5+ years ServiceNow testing experience
- Experience within regulated European enterprises
- Experience with AI validation and test automation
Key Responsibilities
- Develop and execute functional, regression, integration, and AI validation test cases
- Implement automated testing using ATF and enterprise testing frameworks
- Validate AI-generated recommendations, prompts, and agent responses
- Perform release assurance and quality governance activities
- Support UAT and production deployment readiness reviews
- Ensure auditability and traceability of testing activities
Required Skills
- ServiceNow ATF (Automated Test Framework)
- Functional and Integration Testing
- API Testing
- AI Validation Testing
- Defect Management
- Release Assurance
Preferred Certifications
- ServiceNow Certified System Administrator
- ISTQB
- ServiceNow ATF Certification
Common Mandatory Requirement for All Roles
Regulatory & Industry Experience
Candidates must demonstrate:
- Minimum 5 years' experience working in regulated European environments
- Experience supporting organizations governed by:
- GDPR
- DORA
- FCA/PRA
- EBA/EIOPA guidelines
- ISO 27001
- Operational Resilience Frameworks
- Preference for experience in:
- Banking
- Insurance
- Financial Services
- Healthcare
- Utilities
- Public Sector
Soft Skills
- Strong stakeholder management
- Excellent communication and documentation skills
- Experience working within multi-vendor environments
- Ability to engage with senior business and technology stakeholders
ServiceNow Architect
Role Summary
We are seeking an experienced ServiceNow Architect to lead platform strategy, solution design, AI architecture, and enterprise integrations within a highly regulated European environment. The architect will define the target-state architecture, establish governance standards, and ensure scalable, secure, and compliant ServiceNow implementations.
Experience
- Minimum 10+ years of IT experience
- Minimum 5+ years as a ServiceNow Architect
- Proven experience working within regulated European industries such as Banking, Insurance, Financial Services, Healthcare, Utilities, or Public Sector
- Experience with ServiceNow AI capabilities including Now Assist and AI Agent ecosystem preferred
Key Responsibilities
- Define end-to-end ServiceNow solution architecture and platform roadmap
- Design scalable ServiceNow platform landscapes, governance models, and integration frameworks
- Lead architecture reviews, design authority boards, and technical governance
- Design AI-driven workflows leveraging Now Assist, AI Agents, and Generative AI capabilities
- Define integration patterns across ServiceNow, cloud platforms, identity providers, monitoring tools, and enterprise applications
- Ensure compliance with GDPR, operational resilience, audit, security, and regulatory requirements
- Mentor development teams and establish architectural standards
Skill Requirements
- ServiceNow Architecture (CSDM, CMDB, ITSM, ITOM, SPM, CSM)
- Enterprise Integration Architecture
- AI/ML and GenAI Architecture
- Service Mapping and Platform Governance
- Cloud Architecture (Azure/AWS/GCP)
- Security and Compliance Frameworks
Other Requirements
Preferred Certifications
- ServiceNow CIS (ITSM/CSM)
- ITIL v4
- CBAP or Agile BA Certification