SME - Telepresence,Microsoft Intune
India
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Job Description
SME - Telepresence,Microsoft Intune
Noida, Uttar Pradesh

Job Summary

Humly Control Panel Administration Administer and maintain Humly Control Panel deployments for meeting room booking/scheduling displays. Provision, configure, and troubleshoot Humly devices; manage firmware updates and device health monitoring. Support integration between Humly Control Panel and the client\'s room booking/calendar systems. Barco ClickShare Administration Administer Barco ClickShare devices via Barco XMS Cloud, including configuration, firmware management, and fleet monitoring. Troubleshoot wireless presentation/collaboration connectivity issues escalated from L1/L2/GUHD. CMDB & Asset Management Maintain Humly and Barco device records in the CMDB (Media Technology / Meeting Rooms); ensure inventory accuracy. Incident, Problem & Change Management Own L3 incident escalations and problem management/root-cause analysis for Humly and Barco device issues. Plan and execute changes to Humly Control Panel and Barco XMS Cloud configurations. Billing Integration Support Support Meeting Room Basic Service billing integration data validation for Humly and Barco device usage. Stakeholder & Support-Tier Coordination Coordinate with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) on escalation handling and support-tier alignment. Coordinate with facilities/meeting-room stakeholders on device rollout and room readiness. Documentation & Reporting Maintain SOPs, KB articles, and device configuration standards; produce operational and compliance reports. Participate in governance and service review meetings.
Skill Requirement : Core Skills Humly Control Panel Administration Barco ClickShare / Barco XMS Cloud Administration Meeting Room Device Fleet Management Incident & Problem Management CMDB / Asset Management (Media Technology) Working Knowledge Room Booking / Calendar System Integration Wireless Presentation & Collaboration Technologies ServiceNow ITSM Meeting Room Basic Service Billing Integration
Other Requirement : Microsoft Teams Rooms Ecosystem Familiarity (adjacent device family) Network Fundamentals (Wi-Fi / VLAN for meeting room devices) German Language (B2) — preferred for DACH-region support rotations (confirm with account team) Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, or equivalent. Preferred Certifications Preferred ITIL Foundation Certification Barco / Humly Vendor Certification (if available) or equivalent AV/UC vendor certification
Key Sourcing Information : NA
Job Description : The Humly & Barco Meeting Room Technology Engineer (L3) is responsible for administration, operation, and L3 support of Humly Control Panel room booking/scheduling devices and Barco ClickShare wireless presentation/collaboration devices across meeting rooms. \\\\r\\\\n\\\\r\\\\nThe role owns platform administration via Humly Control Panel and Barco XMS Cloud, device provisioning, incident/problem management, and integration with the client\\\\\\\'s meeting room booking and CMDB (Media Technology / Meeting Rooms) systems. \\\\r\\\\n\\\\r\\\\nThe role coordinates with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) support tiers, and supports the Meeting Room Basic Service billing integration
 

Key Responsibilities

Humly Control Panel Administration Administer and maintain Humly Control Panel deployments for meeting room booking/scheduling displays. Provision, configure, and troubleshoot Humly devices; manage firmware updates and device health monitoring. Support integration between Humly Control Panel and the client\'s room booking/calendar systems. Barco ClickShare Administration Administer Barco ClickShare devices via Barco XMS Cloud, including configuration, firmware management, and fleet monitoring. Troubleshoot wireless presentation/collaboration connectivity issues escalated from L1/L2/GUHD. CMDB & Asset Management Maintain Humly and Barco device records in the CMDB (Media Technology / Meeting Rooms); ensure inventory accuracy. Incident, Problem & Change Management Own L3 incident escalations and problem management/root-cause analysis for Humly and Barco device issues. Plan and execute changes to Humly Control Panel and Barco XMS Cloud configurations. Billing Integration Support Support Meeting Room Basic Service billing integration data validation for Humly and Barco device usage. Stakeholder & Support-Tier Coordination Coordinate with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) on escalation handling and support-tier alignment. Coordinate with facilities/meeting-room stakeholders on device rollout and room readiness. Documentation & Reporting Maintain SOPs, KB articles, and device configuration standards; produce operational and compliance reports. Participate in governance and service review meetings.
Skill Requirement : Core Skills Humly Control Panel Administration Barco ClickShare / Barco XMS Cloud Administration Meeting Room Device Fleet Management Incident & Problem Management CMDB / Asset Management (Media Technology) Working Knowledge Room Booking / Calendar System Integration Wireless Presentation & Collaboration Technologies ServiceNow ITSM Meeting Room Basic Service Billing Integration
Other Requirement : Microsoft Teams Rooms Ecosystem Familiarity (adjacent device family) Network Fundamentals (Wi-Fi / VLAN for meeting room devices) German Language (B2) — preferred for DACH-region support rotations (confirm with account team) Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, or equivalent. Preferred Certifications Preferred ITIL Foundation Certification Barco / Humly Vendor Certification (if available) or equivalent AV/UC vendor certification
Key Sourcing Information : NA
Job Description : The Humly & Barco Meeting Room Technology Engineer (L3) is responsible for administration, operation, and L3 support of Humly Control Panel room booking/scheduling devices and Barco ClickShare wireless presentation/collaboration devices across meeting rooms. \\\\r\\\\n\\\\r\\\\nThe role owns platform administration via Humly Control Panel and Barco XMS Cloud, device provisioning, incident/problem management, and integration with the client\\\\\\\'s meeting room booking and CMDB (Media Technology / Meeting Rooms) systems. \\\\r\\\\n\\\\r\\\\nThe role coordinates with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) support tiers, and supports the Meeting Room Basic Service billing integration

Skill Requirements

Humly Control Panel Administration Administer and maintain Humly Control Panel deployments for meeting room booking/scheduling displays. Provision, configure, and troubleshoot Humly devices; manage firmware updates and device health monitoring. Support integration between Humly Control Panel and the client\'s room booking/calendar systems. Barco ClickShare Administration Administer Barco ClickShare devices via Barco XMS Cloud, including configuration, firmware management, and fleet monitoring. Troubleshoot wireless presentation/collaboration connectivity issues escalated from L1/L2/GUHD. CMDB & Asset Management Maintain Humly and Barco device records in the CMDB (Media Technology / Meeting Rooms); ensure inventory accuracy. Incident, Problem & Change Management Own L3 incident escalations and problem management/root-cause analysis for Humly and Barco device issues. Plan and execute changes to Humly Control Panel and Barco XMS Cloud configurations. Billing Integration Support Support Meeting Room Basic Service billing integration data validation for Humly and Barco device usage. Stakeholder & Support-Tier Coordination Coordinate with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) on escalation handling and support-tier alignment. Coordinate with facilities/meeting-room stakeholders on device rollout and room readiness. Documentation & Reporting Maintain SOPs, KB articles, and device configuration standards; produce operational and compliance reports. Participate in governance and service review meetings.
Skill Requirement : Core Skills Humly Control Panel Administration Barco ClickShare / Barco XMS Cloud Administration Meeting Room Device Fleet Management Incident & Problem Management CMDB / Asset Management (Media Technology) Working Knowledge Room Booking / Calendar System Integration Wireless Presentation & Collaboration Technologies ServiceNow ITSM Meeting Room Basic Service Billing Integration
Other Requirement : Microsoft Teams Rooms Ecosystem Familiarity (adjacent device family) Network Fundamentals (Wi-Fi / VLAN for meeting room devices) German Language (B2) — preferred for DACH-region support rotations (confirm with account team) Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, or equivalent. Preferred Certifications Preferred ITIL Foundation Certification Barco / Humly Vendor Certification (if available) or equivalent AV/UC vendor certification
Key Sourcing Information : NA
Job Description : The Humly & Barco Meeting Room Technology Engineer (L3) is responsible for administration, operation, and L3 support of Humly Control Panel room booking/scheduling devices and Barco ClickShare wireless presentation/collaboration devices across meeting rooms. \\\\r\\\\n\\\\r\\\\nThe role owns platform administration via Humly Control Panel and Barco XMS Cloud, device provisioning, incident/problem management, and integration with the client\\\\\\\'s meeting room booking and CMDB (Media Technology / Meeting Rooms) systems. \\\\r\\\\n\\\\r\\\\nThe role coordinates with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) support tiers, and supports the Meeting Room Basic Service billing integration

Other Requirements

Humly Control Panel Administration Administer and maintain Humly Control Panel deployments for meeting room booking/scheduling displays. Provision, configure, and troubleshoot Humly devices; manage firmware updates and device health monitoring. Support integration between Humly Control Panel and the client\'s room booking/calendar systems. Barco ClickShare Administration Administer Barco ClickShare devices via Barco XMS Cloud, including configuration, firmware management, and fleet monitoring. Troubleshoot wireless presentation/collaboration connectivity issues escalated from L1/L2/GUHD. CMDB & Asset Management Maintain Humly and Barco device records in the CMDB (Media Technology / Meeting Rooms); ensure inventory accuracy. Incident, Problem & Change Management Own L3 incident escalations and problem management/root-cause analysis for Humly and Barco device issues. Plan and execute changes to Humly Control Panel and Barco XMS Cloud configurations. Billing Integration Support Support Meeting Room Basic Service billing integration data validation for Humly and Barco device usage. Stakeholder & Support-Tier Coordination Coordinate with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) on escalation handling and support-tier alignment. Coordinate with facilities/meeting-room stakeholders on device rollout and room readiness. Documentation & Reporting Maintain SOPs, KB articles, and device configuration standards; produce operational and compliance reports. Participate in governance and service review meetings.
Skill Requirement : Core Skills Humly Control Panel Administration Barco ClickShare / Barco XMS Cloud Administration Meeting Room Device Fleet Management Incident & Problem Management CMDB / Asset Management (Media Technology) Working Knowledge Room Booking / Calendar System Integration Wireless Presentation & Collaboration Technologies ServiceNow ITSM Meeting Room Basic Service Billing Integration
Other Requirement : Microsoft Teams Rooms Ecosystem Familiarity (adjacent device family) Network Fundamentals (Wi-Fi / VLAN for meeting room devices) German Language (B2) — preferred for DACH-region support rotations (confirm with account team) Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, or equivalent. Preferred Certifications Preferred ITIL Foundation Certification Barco / Humly Vendor Certification (if available) or equivalent AV/UC vendor certification
Key Sourcing Information : NA
Job Description : The Humly & Barco Meeting Room Technology Engineer (L3) is responsible for administration, operation, and L3 support of Humly Control Panel room booking/scheduling devices and Barco ClickShare wireless presentation/collaboration devices across meeting rooms. \\\\r\\\\n\\\\r\\\\nThe role owns platform administration via Humly Control Panel and Barco XMS Cloud, device provisioning, incident/problem management, and integration with the client\\\\\\\'s meeting room booking and CMDB (Media Technology / Meeting Rooms) systems. \\\\r\\\\n\\\\r\\\\nThe role coordinates with GUHD (Global User Helpdesk) and GVOC (Global Video Operation Center) support tiers, and supports the Meeting Room Basic Service billing integration
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.