Job Summary
JOBJOB TITLE: IT Ops Lead NetOps & Tooling
JOB DESCRIPTION
The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Come join us on this exciting and ambitious journey.
What’s the role?
As a Telecom Network Tooling Specialist, you will be part of a group of technical tooling advisors and analysts who will be operating tools that are used to operate landscapes and services within primarily the Connectivity services and supporting Shell suppliers in delivery of their services. You will the opportunity to work closely and collaboratively with the Operations team to ensure that tooling operates consistently and is fit for purpose.
Also, part of your scope is to provide advice and guidance to stakeholders specifically how the Tooling can help leverage improvements in services and underpins the efficient and effective E2E execution of the IT and Connectivity. You need to be adept in keeping your key stakeholders informed when incidents are occurring and following up on problem management issues.
Additionally, you will create and analyse process performance reports enabling monitoring of compliance against CSLs and KPIs and raises back to green plans as needed to drive Operational Excellence. You will identify structural improvements on the tools that are related to poor performance, gaps, or process anomalies that prevent effective Operations and works with Suppliers, SOM and IPPD to remediate as needed. Moreover, you need to ensure LOI is a strong influencer and participant in the process and service management tooling projects, to help ensure changes being developed support improved business outcomes.
More specifically, your responsibilities will include:
- Maintaining operational excellence during the implementation of the IT Strategic Roadmap and its move to a market-based services and Cloud environment;
- Driving excellence in Operation of Connectivity processes across multiple organisations and 3rd party suppliers without direct organisation control;
- A very visible, enterprise wide role. The opportunity to work with people from all parts of the Shell businesses, with multiple suppliers, providing insight and support into the Connectivity Tooling challenges faced by a variety of lines of businesses within Shell;
- Meeting all the requirements of the various ITIL support processes whilst keeping the ETSOM Tooling suite fit for purpose, relevant and cost effective;
- Driving effective process operation and embedding across multiple organizations and suppliers that are likely to have commercial constraints;
- Managing conflicting priorities and achieving a win-win solution wherever possible for ETSOM;
- Gaining and maintaining the trust of virtual stakeholders;
- There maybe some out of hours work required to solve tooling issues or to rollout new releases.
Key Responsibilities
What we need from you?
We’re keen to hear from IT professionals who have a bachelor’s degree preferably in Information Technology, Telecommunications, Software Engineering or equivalent course. Beyond that, we’d hope to see as many of the following as possible on your CV:
- Significant corporate IT experience preferably in software tooling, DevOps Solutions.
- Experienced in developing & deploying tools in a large telecommunication environment, for a major corporation / multinational or Internet Service Provider.
- Experience with applications like SolarWinds, Riverbed NETIM.
- Solid experience in applying continuous service improvement using LEAN/Kaizen techniques;
- Demonstrated knowledge of ITIL processes such as Incident, Problem, Request & Catalogue and Service Level Management;
- Skilled in Sharepoint, APEX, and Collective, Linux, Pearl, Python.
- ITIL certifications at both the foundation and intermediate level are desirable;
- Understanding of tools to manage a Cisco environment is a pre, Cisco certifications (CCNA, CCNP) are required.
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COMPANY DESCRIPTION
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
Skill Requirements
COMPANY DESCRIPTION
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
- We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.