SME - Vmware vSphere & vCenter,VMware vSAN
India
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Job Description
SME - Vmware vSphere & vCenter,VMware vSAN
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Support Specialist – Horizon VDI Position Summary We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of Oncor’s virtual desktop environment. Key Responsibilities • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations • Perform root cause analysis for recurring issues and implement permanent fixes • Maintain user entitlement mappings and access to appropriate VDI pools • Monitor system health and generate reports on performance, usage, and capacity • Test and implement updates, patches, and version upgrades to Horizon components and base images • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase • Coordinate UAT testing for new images or configurations with business stakeholders • Participate in change management and implementation planning for VDI-related initiatives • Support onboarding and training for new users accessing the VDI environment Qualifications Education: • Associate or Bachelor\'s degree in Computer Science, Information Technology, or a related field. • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM). Required Experience: • 2+ years in IT support roles with at least 1 year supporting VDI environments • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting Preferred Experience: • 3+ years supporting end-user computing or VDI in enterprise environments • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates • Familiarity with application packaging and troubleshooting app behavior in virtual environments • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools • Working knowledge of FSLogix, profile redirection, and user data management • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools • Familiarity with Jira or similar ticketing and ITSM platforms • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp) • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirableSkills and Competencies • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to work independently and as part of a team. 

Key Responsibilities

Support Specialist – Horizon VDI Position Summary We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of Oncor’s virtual desktop environment. Key Responsibilities • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations • Perform root cause analysis for recurring issues and implement permanent fixes • Maintain user entitlement mappings and access to appropriate VDI pools • Monitor system health and generate reports on performance, usage, and capacity • Test and implement updates, patches, and version upgrades to Horizon components and base images • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase • Coordinate UAT testing for new images or configurations with business stakeholders • Participate in change management and implementation planning for VDI-related initiatives • Support onboarding and training for new users accessing the VDI environment Qualifications Education: • Associate or Bachelor\'s degree in Computer Science, Information Technology, or a related field. • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM). Required Experience: • 2+ years in IT support roles with at least 1 year supporting VDI environments • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting Preferred Experience: • 3+ years supporting end-user computing or VDI in enterprise environments • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates • Familiarity with application packaging and troubleshooting app behavior in virtual environments • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools • Working knowledge of FSLogix, profile redirection, and user data management • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools • Familiarity with Jira or similar ticketing and ITSM platforms • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp) • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirableSkills and Competencies • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to work independently and as part of a team. 

Skill Requirements

Support Specialist – Horizon VDI Position Summary We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of Oncor’s virtual desktop environment. Key Responsibilities • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations • Perform root cause analysis for recurring issues and implement permanent fixes • Maintain user entitlement mappings and access to appropriate VDI pools • Monitor system health and generate reports on performance, usage, and capacity • Test and implement updates, patches, and version upgrades to Horizon components and base images • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase • Coordinate UAT testing for new images or configurations with business stakeholders • Participate in change management and implementation planning for VDI-related initiatives • Support onboarding and training for new users accessing the VDI environment Qualifications Education: • Associate or Bachelor\'s degree in Computer Science, Information Technology, or a related field. • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM). Required Experience: • 2+ years in IT support roles with at least 1 year supporting VDI environments • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting Preferred Experience: • 3+ years supporting end-user computing or VDI in enterprise environments • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates • Familiarity with application packaging and troubleshooting app behavior in virtual environments • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools • Working knowledge of FSLogix, profile redirection, and user data management • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools • Familiarity with Jira or similar ticketing and ITSM platforms • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp) • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirableSkills and Competencies • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to work independently and as part of a team. 

Other Requirements

Support Specialist – Horizon VDI Position Summary We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of Oncor’s virtual desktop environment. Key Responsibilities • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations • Perform root cause analysis for recurring issues and implement permanent fixes • Maintain user entitlement mappings and access to appropriate VDI pools • Monitor system health and generate reports on performance, usage, and capacity • Test and implement updates, patches, and version upgrades to Horizon components and base images • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase • Coordinate UAT testing for new images or configurations with business stakeholders • Participate in change management and implementation planning for VDI-related initiatives • Support onboarding and training for new users accessing the VDI environment Qualifications Education: • Associate or Bachelor\'s degree in Computer Science, Information Technology, or a related field. • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM). Required Experience: • 2+ years in IT support roles with at least 1 year supporting VDI environments • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting Preferred Experience: • 3+ years supporting end-user computing or VDI in enterprise environments • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates • Familiarity with application packaging and troubleshooting app behavior in virtual environments • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools • Working knowledge of FSLogix, profile redirection, and user data management • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools • Familiarity with Jira or similar ticketing and ITSM platforms • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp) • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirableSkills and Competencies • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to work independently and as part of a team.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.