SME - Wireless Networking
India
Apply now
Job Description
SME - Wireless Networking
Madurai, Tamil Nadu

Job Summary

Key Responsibilities

  • Act as the primary escalation point for (P1/P2) incidents.
  • Lead troubleshooting bridges for major outages and perform deep-dive Root Cause Analysis (RCA) across LAN, WAN, Wireless, and Data Centre environments.
  • Plan, review, and execute high-impact network changes, including configuration updates, major upgrades, migrations, hardware patching, and firmware updates, ensuring minimal business impact.
  • Develop and maintain network documentation, standards, and operational procedures (SOPs).
  • Provide technical leadership and guidance to L1/L2 teams; support knowledge transfer and skill development.
  • Perform trend analysis on recurring incidents and drive permanent fixes through problem management.
  • Collaborate with vendors/OEMs (TAC) for advanced troubleshooting and critical issue resolution.
  • Support major projects, migrations, and transformation initiatives from an operations perspective.
  • Identify and drive automation opportunities to improve operational efficiency, reliability, and consistency.
  • Participate in on-call rotations for Priority 1 and Priority 2 incidents.

Key Responsibilities

Technical Qualifications

  • 8+ years of hands-on experience in network support within a high-availability, production operations environment.
  • Strong experience working with network technologies across LAN, WAN, Wireless, and Data Centre environments.
  • Hands-on expertise with network vendors including switches (Cisco, Juniper, Dell), wireless solutions (HP Aruba, Ubiquiti, Meraki), and load balancers (F5, Citrix NetScaler).
  • Proficiency in network protocols and technologies, including BGP, OSPF, MPLS, VLANs, 802.1x,VPNs, Sdwan,etc.
  • Proficiency in load balancing technologies, including application delivery control
  • Experience in network monitoring and ticketing tools (e.g., ServiceNow, SolarWinds, PRTG,etc.) is preferred.
  • Exposure to network automation tools (Python, Ansible, Terraform) is a strong advantage.
  • Excellent communication and stakeholder management skills.
  • Excellent knowledge of network packet captures, tooling and ability to analyse

Skill Requirements

Network Admin

Other Requirements

Other Requirement : Network Admin
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.