Job Summary
JOB DESCRIPTION
Where you fit in
The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Shell IT established a new IT hub in Bangalore and is scaling up over a five-year period. Purpose of the IT Function is to empower the Business by finding real talent in IT, focusing on business outcomes and delivering fit for business technology solutions which enable business speed, agility and profitable growth. Come join us on this exciting and ambitious journey.
What’s the role?
What’s the role?
As part of Shell IT’s Enterprise Technology Services and Operations organisation whose mission is to provide secure and reliable enterprise wide IT services for Shell globally, your role as Telecommunication Network Engineer as part of the Technical Engineering department will focus on delivery of Connectivity services which includes local and wide area networks, network security, voice services and associated technology.
You will play a critical role in ensuring Enterprise Technology Services and Operations Management (ETSOM) meets operational performance expectations by:
• Providing technical expertise supporting support groups to resolve complex issues and incidents on a global scale (around 70 countries)
• Making proactive/predictive and pre-emptive interventions including the use of data and analytics
• Providing strong steer for future tooling requirements to embrace Automation using Data & Analytics
• Developing and sustaining the required technical skills
• Ensuring relevant ITIL processes are effective across internal and external organizational
boundaries
• Supporting Technical Engineering manager and ETSOM staff in developing their technical
knowledge in relevant services.
• Support Proof of Concepts and New Service Developments
What we need from you?
We’re keen to hear from IT professionals who have a bachelor’s or master’s degree, preferably in
Information Technology, Computer Science, Telecommunications or equivalent work experience.
Beyond that, we’d hope to see as many of the following as possible on your CV:
• Extensive experience (5 year +) in corporate IT specifically in Networking (Deep networking
experience (routing/switching, performance tuning, voice technologies and cloud hosting)
• A Cisco CCNP or CCIE, Aruba ACEX, Palo Alto PCNSE, ZScaler ZCCA-PA, F5 Certified
Technology Specialist and/or any equivalent certifications is required to fulfil this role
• Ability to solve technical operational issues & problems in data and voice networking on L3
level / ITIL Tier 3
• Good communication, presentation, and stakeholder management skills.
COMPANY
Key Responsibilities
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the
biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet,
whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future –
whether by investing in renewables, exploring new ways to store energy or developing technology
that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure
every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one
where you can express your ideas, extend your skills and reach your potential…
• We’re creating a space where people with disabilities can excel through transparent recruitment
process, workplace adjustments and ongoing support in their roles. Feel free to let us know
about your circumstances when you apply and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more
women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace
We consider ourselves a flexible employer and want to support you finding the right balance.
We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of
benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience
new settings. By pushing people to reach their potential, we frequently help them find skills they
never knew they had, or make career moves they never thought possible