Job Summary
JOB TITLE: IT Operations Lead – Technical Engineering Change Mngt JOB DESCRIPTION Where you fit in The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Shell IT established a new IT hub in Bangalore and is scaling up over a five-year period. Purpose of the IT Function is to empower the Business by finding real talent in IT, focusing on business outcomes and delivering fit for business technology solutions which enable business speed, agility and profitable growth. Come join us on this exciting and ambitious journey. What’s the role? As part of Shell IT’s Enterprise Technology Services and Operations organisation whose mission is to provide secure and reliable enterprise-wide IT services for Shell globally, your role as Telecommunication Network Engineer as part of the Traffic Engineering department will focus on delivery of Connectivity services which includes local and wide area networks, network security, voice services and associated technology. You will play a critical role in ensuring Enterprise Technology Services and Operations Management (ETSOM) meets operational performance expectations by: Review Technical Implementation Documents with Projects/Designers as part of the preparation work before a change is implemented Help with executing Compliance changes within the Connectivity Network by using scripts or automation tools Providing L3 technical expertise for Critical /Time sensitive changes in the Shell operational Telecom Network in conjunction with the L2 Change Implementation Team (CIT) in India & Malaysia Act as L3 escalation point for troubleshooting activities during changes Willing to work in the weekends, for the hours worked on Sat/Sun you can take time for time during weekdays What we need from you? We’re keen to hear from IT professionals who have a bachelor’s or master’s degree, preferably in Information Technology, Computer Science, Telecommunications, or equivalent work experience. Beyond that, we’d hope to see as many of the following as possible on your CV: Extensive experience in corporate IT specifically in Networking (Deep networking experience (routing/switching, performance tuning, voice technologies and cloud hosting) A Cisco CCNP or CCIE, Aruba ACEX, Palo Alto PCNSE, ZScaler ZCCA-PA, F5 Certified Technology Specialist and/or any equivalent certifications is required to fulfil this role Ability to solve technical operational issues & problems in data and voice networking on L3 level / ITIL Tier 3 Good communication, presentation, and stakeholder management skills. COMPANY DESCRIPTION An innovative place to work There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently. An inclusive place to work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just
Key Responsibilities
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
COMPANY DESCRIPTION
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
- We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.