Job Summary
Duties & Responsibilities
- Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer-centric solutions.
- Translate Service Cloud capabilities (Case Management, Omni-Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans
- Hands-on Developer to lead end-to-end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices.
- Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails
- Drive implementation of key Service Cloud capabilities, including Omni-Channel routing, case lifecycle management, and automation frameworks
- Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization
- Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards
- Coordinate cross-team development activities, remove blockers, and ensure consistent sprint execution in Agile environments
- Communicate delivery progress, risks, dependencies, and technical trade-offs to stakeholders and leadership.
- Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos
- Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement
- Partner with DevOps teams to support CI/CD pipelines, release management, and environment strategies
Key Responsibilities
Minimum Years of Experience:
7+ Yrs - Salesforce with Apex, LWC and Flows
5+ Yrs - Service Cloud
5+ Yrs - API Integrations
Basic Qualifications
Bachelor's degree in computer science, Information Systems, Engineering, or a related field
7+ years of hands-on Salesforce development experience, including demonstrated leadership or lead ownership.
Strong expertise in Apex, Lightning Web Components (LWC), Flows, and declarative automation tools
Advanced proficiency in SOQL, including query optimization, complex queries, and performance tuning
Proven experience managing Salesforce release cycles and driving feature adoption
Solid understanding of Salesforce security architecture, including profiles, permission sets, and sharing models
Hands-on experience with API integrations (REST/SOAP) and event-driven architectures
Strong knowledge of platform performance optimization, scalability, and governor limits
Experience driving technical debt reduction and platform modernization initiatives
Demonstrated ability to lead, mentor, and manage multiple priorities in an Agile environment
Excellent communication, collaboration, and problem-solving skills
Skill Requirements
Required Certifications
Salesforce Certified Platform Administrator OR Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Service Cloud Consultant
Preferred Qualifications
Hands-on experience with CI/CD tools (preferably Copado) and modern DevOps practices
Deep expertise in Sales Cloud and Service Cloud implementations across complex use cases
Familiarity with data management, storage optimization, and backup/recovery solutions (e.g., OwnBackup)
Strong awareness of evolving technology trends, with the ability to introduce innovative solutions and best practices
Ability to align technical decisions with organizational vision and translate strategy into team-level execution
Salesforce Certified Application Architect
Salesforce Certified Platform Developer II