Job Summary
A 5+ years expireance support lead who can Contribute to delivery of technical solutions for CRM initiatives from
conception to the completion:
•Collaborate with CRM Business and CRM IT teams and
business stakeholders to gather functional and technical
requirements, and translate them into deliverable technical designs
•Suggest and take responsibility for developing solutions
that are using features available on the Salesforce CRM and
Marketing Cloud platforms, and are aligned with Salesforce best
practices as well as Sonova Corporate IT Standards and CRM vision
•Contribute to cross-functional project teams (including
SAP, BW, Web team and others) to deliver high-standard solutions
•Conduct technical design reviews, demos, and train the
business counterparts
Key Responsibilities
Provide technical support for Sonova CRM solutions:
• Provide daily technical support and system training on
Sonova Salesforce solutions for CRM Business team and business
counter parts
• Take responsibility and solve CRM trouble tickets raised
on ServiceNow. Work with other team members and external
partners, as needed, to resolve tickets and communicate requests in
due time and with quality ensuring continuous high user satisfaction
Skill Requirements
Qualifications & Technical Competencies:
•A degree in IT, business administration or other relevant
field, or equivalent work experience
• Five or more years of work experience in business IT
system administration. Understanding of software developent
lifecycle
• At least three years proven hands-on Salesforce.com
development and administration across Sales and Service clouds.
Experience implementing complex Flow automations, Lightning Page
customization, and data modeling preferred
• Apex, Visualforce, Agentforce/Prompt Builder, Lightning
Component, and inbound/outbound REST API development
experience is desirable
• Life Sciences industry work experience is a plus