Salesforce Apex Technical Specialist - lightning framework
Canada
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Job Description
Salesforce Apex Technical Specialist - lightning framework
Vancouver, British Columbia

Job Summary

A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters

Key Responsibilities

Key Technical Skills

  • Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
  • Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
  • Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta

Core Responsibilities

  • Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
  • API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
  • Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.

Service Cloud Core Skills

  • Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
  • Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
  • Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
  • AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools

Integration Experience

  • API Development: Connecting external systems using REST and SOAP APIs.
  • Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
  • Real-Time Data: Using Platform Events and middleware to exchange live data securely.

Skill Requirements

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Other Requirements

1.Salesforce Certified Platform Developer I or II is preferred.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.