Job Summary

The Senior Administrator (Support & Operations) plays a crucial role in delivering advanced technical support and operational excellence. This role focuses on troubleshooting complex incidents, performing root cause analyses, and implementing effective solutions that enhance customer satisfaction and ensure secure operations.

Key Responsibilities

1. Provide Advanced Technical Support For Aix Administration And Power Ha By Troubleshooting Complex Incidents, Performing Root Cause Analysis, And Implementing Solutions To Resolve Technical And Security Issues.
2. Collaborate With Other Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
3. Conduct Value-Adding Activities Such As Knowledge Base Updates And Management, Mentoring And Training Junior Analysts To Enhance Team Capabilities.
4. Adhere To Quality Standards And Regulatory Requirements While Implementing Company Policies To Ensure Operational Excellence.
5. Strive For A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Aix Administration And Power Ha.
2. Solid Understanding Of Nim, Hmc, And Vio Environments.
3. Strong Troubleshooting And Problem-Solving Skills With A Focus On Root Cause Analysis.
4. Excellent Communication Skills To Facilitate Effective Collaboration With Support Teams And Customers.

Other Requirements

1. Ibm Certified System Administrator Aix (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)