Senior Administrator - Cisco Unified Communications
India
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Job Description
Senior Administrator - Cisco Unified Communications
Noida, Uttar Pradesh

Job Summary

1. Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of voice, video and Contact Centre network in large enterprise 2. In-depth understanding of Voice & Video networking technologies and specialization in Cisco Telephony & Contact Centre Solutions 3. Developing technical skills and knowledge, advancing beyond the fundamentals in at least one area: Effective planning, prioritization and organizing skills 4. Utilization of an increasing understanding of TAC and Cisco Services goals, objectives, and business to guide activities 5. Promotes collaboration among team members 6. Solves product and network voice/ video problems of high complexity 7. Acts as a focal point for account network problem resolution. Is a technical expert in more than one area 8. Effectively utilizes lab setups to debug broad and complex problems 9. Solid foundation in IP network voice/ video communications protocols 10. Essential elements (technic (1.) Incident Management + Change Management (Planning & Execution) 11. Experience in representation in Change Advisory Board (CAB) meetings 12. On - call Escalation 13. Process adherence & Security compliance 14. Customer feedback ( Appreciations, CSAT survey results) 15. KB preparation and review, Knowledge sharing & documentation 16. Root cause analysis / Problem Management + Capacity / Architectural Management 17. SLA compliance for tickets 18. Value Add 19. Training / Mentoring 20. Experience of being able to highlight issues and solutions 21. Manage TFTP services to appropriately support and manage Core Device Software updates to Voice System CIs 22. Voice and Video quality monitoring and troubleshooting 23. Implement, monitor, support and troubleshoot all hardware and software pertaining to voice and video communications systems, and carrier services. 24. Responsible for admin telecom, conference room voice and video implementation, desktop video and audio conferencing as well as web conferencing.

Key Responsibilities

Cisco SBC (CUBEs), Cisco Analog VGs, Cisco Voice Gateway

Skill Requirements

1. Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of voice, video and Contact Centre network in large enterprise 2. In-depth understanding of Voice & Video networking technologies and specialization in Cisco Telephony & Contact Centre Solutions 3. Developing technical skills and knowledge, advancing beyond the fundamentals in at least one area: Effective planning, prioritization and organizing skills 4. Utilization of an increasing understanding of TAC and Cisco Services goals, objectives, and business to guide activities 5. Promotes collaboration among team members 6. Solves product and network voice/ video problems of high complexity 7. Acts as a focal point for account network problem resolution. Is a technical expert in more than one area 8. Effectively utilizes lab setups to debug broad and complex problems 9. Solid foundation in IP network voice/ video communications protocols 10. Essential elements (technic (1.) Incident Management + Change Management (Planning & Execution) 11. Experience in representation in Change Advisory Board (CAB) meetings 12. On - call Escalation 13. Process adherence & Security compliance 14. Customer feedback ( Appreciations, CSAT survey results) 15. KB preparation and review, Knowledge sharing & documentation 16. Root cause analysis / Problem Management + Capacity / Architectural Management 17. SLA compliance for tickets 18. Value Add 19. Training / Mentoring 20. Experience of being able to highlight issues and solutions 21. Manage TFTP services to appropriately support and manage Core Device Software updates to Voice System CIs 22. Voice and Video quality monitoring and troubleshooting 23. Implement, monitor, support and troubleshoot all hardware and software pertaining to voice and video communications systems, and carrier services. 24. Responsible for admin telecom, conference room voice and video implementation, desktop video and audio conferencing as well as web conferencing.

Other Requirements

Cisco SBC (CUBEs), Cisco Analog VGs, Cisco Voice Gateway
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.