Senior Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Pierce, Washington

Job Summary

Deskside IT Technician provides hands-on technical support and troubleshooting for end users within the organization. Deskside IT Technician provides hands-on technical support and troubleshooting for end users within the organization.

Key Responsibilities

Respond promptly to support requests, diagnosing and resolving technical issues for desktops, laptops, peripherals, and mobile devices.\r\n• Install, configure, and upgrade operating systems and software applications as required.\r\n• Maintain hardware inventory, track asset assignments, and support device lifecycle management.\r\n• Troubleshoot network connectivity and basic server access issues at the user level.\r\n• Collaborate with other IT team members to escalate complex problems and ensure timely solutions.\r\n• Educate and assist users in best practices for IT security and data protection.\r\n• Document procedures, incidents, and resolutions in the IT ticketing system.

Skill Requirements

Solid understanding of Windows and macOS operating systems; familiarity with Linux is a plus.\r\n• Experience with hardware repair and peripheral device setup (printers, monitors, docking stations, etc.).\r\n• Basic knowledge of networking concepts (TCP/IP, Wi-Fi troubleshooting, VPN access).\r\n• Excellent interpersonal and communication skills to interact effectively with users of varying technical backgrounds.\r\n• Ability to prioritize tasks and manage time efficiently in a dynamic support environment.\r\n• Strong problem-solving skills and attention to detail.

Other Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.\r\n• 1-3 years of experience in IT support, help desk, or deskside technician roles.\r\n• Relevant certifications (CompTIA A+, Microsoft Certified, etc.) are advantageous.\r\n• Ability to lift and move equipment as needed.\r\n• High degree of professionalism, confidentiality, and commitment to customer service.
Maximum Salary (US):  88000
Minimum Salary (US):  54000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.