Senior Administrator - Desk Side Services, AMT Asset Management Software
United Kingdom
Apply now
Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, England

Job Summary

Job Title:  Deskside / Build Engineer – M365 Migration (Offshore – Chennai)Provide L2 deskside and remote support for Microsoft Teams tenant-to-tenant migration projectPerform device build, rebuild, and configuration aligned to target tenant standardsExecute Azure AD Join / Re-join and Intune enrollment for end-user devicesConduct pre-migration readiness checks (device compliance, Office apps, security posture)Support user profile migration including Outlook, OneDrive, and Teams setupEnsure successful Teams access post-migration (channels, chats, files, meetings)Troubleshoot Teams client, OneDrive sync, Office activation, and login issuesAssist in cutover activities during migration waves with minimum user disruptionProvide hypercare support for post-migration issue resolutionCoordinate with SMEs, infra teams, and service desk for escalationsMaintain device and user migration tracking reportsSupport application validation and reconfiguration post migrationEnsure compliance with endpoint security and corporate policiesDocument known issues, resolutions, and support proceduresProvide end-user guidance and quick fixes during migrationMonitor and resolve sync, authentication, and connectivity issuesSupport bulk device readiness activities as per migration scheduleParticipate in daily migration calls and status reporting

Key Responsibilities

Job Title:  Deskside / Build Engineer – M365 Migration (Offshore – Chennai)Provide L2 deskside and remote support for Microsoft Teams tenant-to-tenant migration projectPerform device build, rebuild, and configuration aligned to target tenant standardsExecute Azure AD Join / Re-join and Intune enrollment for end-user devicesConduct pre-migration readiness checks (device compliance, Office apps, security posture)Support user profile migration including Outlook, OneDrive, and Teams setupEnsure successful Teams access post-migration (channels, chats, files, meetings)Troubleshoot Teams client, OneDrive sync, Office activation, and login issuesAssist in cutover activities during migration waves with minimum user disruptionProvide hypercare support for post-migration issue resolutionCoordinate with SMEs, infra teams, and service desk for escalationsMaintain device and user migration tracking reportsSupport application validation and reconfiguration post migrationEnsure compliance with endpoint security and corporate policiesDocument known issues, resolutions, and support proceduresProvide end-user guidance and quick fixes during migrationMonitor and resolve sync, authentication, and connectivity issuesSupport bulk device readiness activities as per migration scheduleParticipate in daily migration calls and status reporting

Skill Requirements

1. Advanced Proficiency In Asset Management Services And Best Practices.
2. Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
3. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
4. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
5. Ability To Coach And Mentor Team Members Effectively.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certification In Asset Management Or Related Fields
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.