Senior Administrator - Desk Side Services, AMT Asset Management Software
United Arab Emirates
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, Dubai

Job Summary

We are looking for a skilled Onsite Desktop Support Engineer to provide hands-on technical support for end-user devices, desktops, laptops, and enterprise printing infrastructure. The candidate will be responsible for ensuring seamless IT operations, minimizing downtime, and delivering high-quality user support within SLA timelines.

ob Description : End-User & Desktop Support\\\\r\\\\n\\\\r\\\\nProvide onsite technical support for desktops, laptops, and peripheral devices.\\\\r\\\\nDiagnose and resolve hardware, software, and OS-related issues (Windows environment primarily).\\\\r\\\\nInstall, configure, and maintain operating systems, applications, and security patches.\\\\r\\\\nHandle user account issues, including password resets, access permissions, and basic AD tasks.\\\\r\\\\nTroubleshoot network connectivity issues (LAN/Wi-Fi/VPN).\\\\r\\\\n\\\\r\\\\nPrinter & Peripheral Support\\\\r\\\\n\\\\r\\\\nInstall, configure, and troubleshoot network and local printers (Laser, Inkjet, MFPs).\\\\r\\\\nDiagnose printer issues such as spooler errors, driver conflicts, connectivity issues, and print quality problems.\\\\r\\\\nCoordinate with vendors for advanced hardware repairs and AMC support.\\\\r\\\\nManage printer queues, mapping, and shared printer access across users.\\\\r\\\\nMaintain printer inventory and consumables (toner, cartridges, etc.).\\\\r\\\\n\\\\r\\\\nIncident & Service Management\\\\r\\\\n\\\\r\\\\nLog, track, and resolve incidents/service requests using ITSM tools (ServiceNow or similar).\\\\r\\\\nEnsure timely resolution within defined SLA/KPI timelines.\\\\r\\\\nProvide regular updates to users and stakeholders on ticket status.\\\\r\\\\nEscalate unresolved issues to L2/L3 teams when required.\\\\r\\\\n\\\\r\\\\nAsset & Compliance Management\\\\r\\\\n\\\\r\\\\nMaintain IT asset inventory including desktops, laptops, and printers.\\\\r\\\\nEnsure compliance with organizational security policies and standards.\\\\r\\\\nSupport audits by maintaining proper documentation and asset records.\\\\r\\\\n\\\\r\\\\nUser Support & Experience\\\\r\\\\n\\\\r\\\\nProvide excellent customer service and ensure high user satisfaction.\\\\r\\\\nAssist users with IT-related queries, software usage, and troubleshooting.\\\\r\\\\nSupport onboarding/offboarding activities (device setup, access provisioning).\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nSkills & Technical Requirements\\\\r\\\\n\\\\r\\\\nStrong knowledge of Windows OS (Win 10/11) and desktop troubleshooting.\\\\r\\\\nHands-on experience with printer installation, configuration, and troubleshooting.\\\\r\\\\nBasic understanding of networking concepts (IP, DNS, DHCP).\\\\r\\\\nFamiliarity with Active Directory, Office 365, and endpoint management tools.\\\\r\\\\nExperience working with ITSM tools (ServiceNow preferred).\\\\r\\\\nKnowledge of remote support tools.

Key Responsibilities

Skill Requirement : Soft Skills Strong communication and interpersonal skills. Ability to work independently in onsite environments. Good problem-solving and analytical skills. Customer-focused approach with a sense of urgency. Work Conditions Onsite role (client location support mandatory) 24/7 support environment

Skill Requirements

Job Responsibilities : End-User & Desktop Support Provide onsite technical support for desktops, laptops, and peripheral devices. Diagnose and resolve hardware, software, and OS-related issues (Windows environment primarily). Install, configure, and maintain operating systems, applications, and security patches. Handle user account issues, including password resets, access permissions, and basic AD tasks. Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN). Printer & Peripheral Support Install, configure, and troubleshoot network and local printers (Laser, Inkjet, MFPs). Diagnose printer issues such as spooler errors, driver conflicts, connectivity issues, and print quality problems. Coordinate with vendors for advanced hardware repairs and AMC support. Manage printer queues, mapping, and shared printer access across users. Maintain printer inventory and consumables (toner, cartridges, etc.). Incident & Service Management Log, track, and resolve incidents/service requests using ITSM tools (ServiceNow or similar). Ensure timely resolution within defined SLA/KPI timelines. Provide regular updates to users and stakeholders on ticket status. Escalate unresolved issues to L2/L3 teams when required. Asset & Compliance Management Maintain IT asset inventory including desktops, laptops, and printers. Ensure compliance with organizational security policies and standards. Support audits by maintaining proper documentation and asset records. User Support & Experience Provide excellent customer service and ensure high user satisfaction. Assist users with IT-related queries, software usage, and troubleshooting. Support onboarding/offboarding activities (device setup, access provisioning). Skills & Technical Requirements Strong knowledge of Windows OS (Win 10/11) and desktop troubleshooting. Hands-on experience with printer installation, configuration, and troubleshooting. Basic understanding of networking concepts (IP, DNS, DHCP). Familiarity with Active Directory, Office 365, and endpoint management tools. Experience working with ITSM tools (ServiceNow preferred). Knowledge of remote support tools.

Other Requirements

Other Requirement : Experience & Qualification 2–5 years of experience in desktop and printer support roles Diploma/Degree in IT, Computer Science, or related field Relevant certifications (optional): Microsoft, CompTIA A+, ITIL Key Expectations (Operational Focus) Meet SLA targets for incident resolution Ensure minimum downtime and quick issue resolution Maintain high user satisfaction scores Proactive identification and resolution of recurring issues
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.