Senior Administrator - Desk Side Services, AMT Asset Management Software
United Arab Emirates
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, Dubai

Job Summary

The Desktop Support Engineer is responsible for providing L1/L2 technical support to end users, ensuring smooth operation of desktops, laptops, and IT peripherals. The role focuses on incident resolution, user support, and maintaining endpoint performance and availability. : Provide end-user support for hardware, software, and IT-related issues\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nInstall, configure, and troubleshoot:\\\\r\\\\n\\\\r\\\\nDesktops, laptops, printers, and peripherals\\\\r\\\\nOperating systems (Windows 10/11, basic Mac/Linux support)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nManage user accounts, access, and permissions (Active Directory)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nDiagnose and resolve issues related to:\\\\r\\\\n\\\\r\\\\nOS errors, application failures, and performance issues\\\\r\\\\nNetwork connectivity (LAN/WiFi, VPN)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nLog and track incidents in ITSM tools (ServiceNow or equivalent)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nEnsure timely resolution within SLA timelines\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nSupport software installations, patches, and updates\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nPerform hardware upgrades, replacements, and maintenance\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAssist users with email, Office 365, and collaboration tools\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nProvide support for remote users and VPN connectivity\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMaintain asset inventory and documentation

Key Responsibilities

Provide end-user support for hardware, software, and IT-related issues Install, configure, and troubleshoot: Desktops, laptops, printers, and peripherals Operating systems (Windows 10/11, basic Mac/Linux support) Manage user accounts, access, and permissions (Active Directory) Diagnose and resolve issues related to: OS errors, application failures, and performance issues Network connectivity (LAN/WiFi, VPN) Log and track incidents in ITSM tools (ServiceNow or equivalent) Ensure timely resolution within SLA timelines Support software installations, patches, and updates Perform hardware upgrades, replacements, and maintenance Assist users with email, Office 365, and collaboration tools Provide support for remote users and VPN connectivity Maintain asset inventory and documentation

Skill Requirements

1. Advanced Proficiency In Asset Management Services And Best Practices.
2. Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
3. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
4. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
5. Ability To Coach And Mentor Team Members Effectively.

Other Requirements

 Exposure to: SCCM / Intune for device management Remote support tools (AnyDesk, TeamViewer, etc.) Basic knowledge of: Cloud services (Azure AD) Endpoint security practices
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.