Senior Administrator - Program & Project Management
India
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Job Description
Senior Administrator - Program & Project Management
Noida, Uttar Pradesh

Job Summary

Responsibilities:

  • Data analyst will be responsible for collecting and analyzing related data
  • Effectively create automation and make timelines & accuracy of the reports
  • Support departmental managers/leads to follow-through with & ensure preventive action implementation tracking
  • Identify, analyze and interpret trends or patterns in complex data sets
  • Has to do periodic Volume Tracking & SLA Tracking
  • Ability to manage RU reports and other Financial reports
  • Publishing weekly and monthly Dashboards, Presentation
  • Keeping informed of advancements in IT.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

  • 3-4 Years of University education post High school (B.Sc. or BCA or Diploma)
  • Strong working knowledge of computer systems, hardware, and software.
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and presentation skills.
  • Excellent hands on practice on Excel, Powerpoint, PBI
  • Ready to work in 5 days a week rotation shift pattern
  • Ready to work from office

Other Requirements

Responsibilities: Data analyst will be responsible for collecting and analyzing related data Effectively create automation and make timelines & accuracy of the reports Support departmental managers/leads to follow-through with & ensure preventive action implementation tracking Identify, analyze and interpret trends or patterns in complex data sets Has to do periodic Volume Tracking & SLA Tracking Ability to manage RU reports and other Financial reports Publishing weekly and monthly Dashboards, Presentation Keeping informed of advancements in IT. JD-Responsibilities: •    Data analyst will be responsible for collecting and analyzing related data •    Effectively create automation and make timelines & accuracy of the reports •    Support departmental managers/leads to follow-through with & ensure preventive action implementation tracking •    Identify, analyze and interpret trends or patterns in complex data sets •    Has to do periodic Volume Tracking & SLA Tracking •    Ability to manage RU reports and other Financial reports •    Publishing weekly and monthly Dashboards, Presentation •    Keeping informed of advancements in IT. Requirements: •    3-4 Years of University education post High school (B.Sc. or BCA or Diploma) •    Strong working knowledge of computer systems, hardware, and software. •    Good problem-solving, analytical, and team-working skills. •    Excellent communication and presentation skills. •    Excellent hands on practice on Excel, Powerpoint, PBI  •    Ready to work in 5 days a week rotation shift pattern •    Ready to work from office Responsibilities: •    Data analyst will be responsible for
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.