Job Summary

The Sr. Security Ops Administrator plays a critical role in enhancing the security posture of the organization through advanced technical support and incident management. This position is responsible for troubleshooting complex security issues, performing root cause analysis, and implementing effective solutions. The successful candidate will contribute to a positive customer experience and uphold high-quality standards in support operations.

Key Responsibilities

1. Conduct Security Event Investigations Using Soar Tools, Ensuring Adherence To Quality Standards And Regulatory Requirements While Providing Technical Solutions For Identified Threats.
2. Analyze Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Resolutions To Mitigate Technical And Security Challenges.
3. Develop And Maintain Knowledge Base Articles And Training Materials, Providing Coaching And Mentorship To Junior Analysts To Enhance Team Capabilities.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Security Operations And A Robust Security Posture.
5. Drive Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Effectively Addressing And Mitigating Security Threats.

Skill Requirements

1. Strong Understanding Of Security Event Investigation Methodologies And Soar Tools.
2. Proficiency In Siem Solutions For Effective Incident Detection And Response.
3. Solid Knowledge Of Troubleshooting Techniques And Root Cause Analysis In A Security Context.
4. Experience In Developing Knowledge Base Content And Providing Training To Team Members.
5. Excellent Communication Skills To Collaborate Effectively With Stakeholders And Customers.

Other Requirements

1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Security+ Or Certified Information Security Manager (Cism)