Senior Administrator - ServiceNow, IT Service Management
India
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Job Description
Senior Administrator - ServiceNow, IT Service Management
Noida, Uttar Pradesh

Job Summary

IT Service Management

Key Responsibilities

IT Service Management - 2 – 3 years of relevant experience\r\n• Vendor Management \r\n• Coordinating with users and vendor firm for ensuring proper engineer visits to resolve the user’s issue. \r\n• Managing access for Engineer. \r\n• Document & reports compilation for visit validation/details. \r\n• Validation of visit outcome via confirming from user. \r\n• Identify service gaps and ensure its rectification in future. \r\n• Validating/Adhering company policy within agreed time frames. \r\n• Supply Chain Management \r\n• Hardware Logistics Management. \r\n• User requirements delivery planning. \r\n• Collaborating with Stores/Warehouse for timely deliveries. \r\n• Ensuring to keep Supply Chain Cycle Time to minimum. \r\n\r\nITSM \r\n• Ensuring all issues are properly logged. \r\n• Assigning tickets to respective onsite regions every 30 minutes. \r\n• Urgent action and communication with team for P1/P2 tickets. \r\n• Ensuring proper ticket updation/closure. \r\n• 3 strike rule implementations. \r\n• CSAT data compilation. \r\n• Time-to-Time required reports compilation from SNOW data. \r\n• Communication with users \r\n• Communication with clients with targeted questions to diagnose problem/update via different channels- \r\no Via phone \r\no Via Email \r\no Via IM \r\n• Feedback from user after engineer’s visit. \r\n• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service \r\n \r\n\r\nMiscellaneous \r\n• Basic Desktop/Printers support operational knowledge. \r\n• Coordination within team and lead for maintaining smooth process flow. \r\n• Performs other duties as assigned

Skill Requirements

IT Service Management - 2 – 3 years of relevant experience\r\n• Vendor Management \r\n• Coordinating with users and vendor firm for ensuring proper engineer visits to resolve the user’s issue. \r\n• Managing access for Engineer. \r\n• Document & reports compilation for visit validation/details. \r\n• Validation of visit outcome via confirming from user. \r\n• Identify service gaps and ensure its rectification in future. \r\n• Validating/Adhering company policy within agreed time frames. \r\n• Supply Chain Management \r\n• Hardware Logistics Management. \r\n• User requirements delivery planning. \r\n• Collaborating with Stores/Warehouse for timely deliveries. \r\n• Ensuring to keep Supply Chain Cycle Time to minimum. \r\n\r\nITSM \r\n• Ensuring all issues are properly logged. \r\n• Assigning tickets to respective onsite regions every 30 minutes. \r\n• Urgent action and communication with team for P1/P2 tickets. \r\n• Ensuring proper ticket updation/closure. \r\n• 3 strike rule implementations. \r\n• CSAT data compilation. \r\n• Time-to-Time required reports compilation from SNOW data. \r\n• Communication with users \r\n• Communication with clients with targeted questions to diagnose problem/update via different channels- \r\no Via phone \r\no Via Email \r\no Via IM \r\n• Feedback from user after engineer’s visit. \r\n• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service \r\n \r\n\r\nMiscellaneous \r\n• Basic Desktop/Printers support operational knowledge. \r\n• Coordination within team and lead for maintaining smooth process flow. \r\n• Performs other duties as assigned

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.