Senior Administrator - AWS Security, Cloud Security
United States
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Job Description
Senior Administrator - AWS Security, Cloud Security
Bacon, Georgia

Job Summary

The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring compliance with quality standards. By leveraging AWS Security and Cisco ASA expertise, the incumbent will enhance the organization's security posture while ensuring a positive customer experience.

Key Responsibilities

1. Provide Advanced Technical Support By Analyzing Complex Incidents Related To Aws Security And Cisco Asa, Implementing Effective Solutions To Resolve Security And Operational Issues.
2. Conduct Root Cause Analysis For Escalated Incidents, Leveraging Aws Security Tools And Cisco Asa Configurations To Identify And Mitigate Security Threats.
3. Manage And Update The Knowledge Base, Contributing To Documentation And Training Sessions For New Analysts, Enhancing Team Capabilities In Aws Security And Cisco Asa Best Practices.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining Security Compliance.
5. Drive Customer Satisfaction Through First Call Resolution Initiatives, Minimizing Case Reopens, And Proactively Addressing Potential Security Risks.

Skill Requirements

1. Proficiency In Aws Security Principles And Services.
2. Strong Knowledge Of Cisco Asa And Its Deployment In Network Security.
3. Solid Understanding Of Incident Management And Root Cause Analysis Practices.
4. Ability To Coach And Train Team Members In Technical Support Processes And Security Protocols.

Other Requirements

1. Aws Certified Security Specialty (Optional But Valuable).
2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)
Maximum Salary (US):  148000
Minimum Salary (US):  78000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.