Senior Administrator - Active Directory Service Interfaces
India
Job Description
Senior Administrator - Active Directory Service Interfaces
Bengaluru, Karnataka
Job Summary
Required Deep experience in design, architecture, and consulting for global enterprise DNS, DHCP, IPAM systems, and Load Balancer technologies. Hands-on experience with business network infrastructure products globally, including Name Servers, Name Caching Servers, Active Directory Sites and Services, DNS Root, and enterprise subnet distribution via IPAM solutions (TCPWave, BlueCat, InfoBlox)• Experience managing extranet/WAN subnet allocations, BU subnet allocations, VRF management, data center IP topology, and BigIP F5 Load Balancer technology. • Strong understanding
Key Responsibilities
1. Provide Advanced Technical Support For On-Premise Active Directory, Addressing Complex Incidents And Performing Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
3. Manage And Update The Knowledge Base, Facilitating Training For New Team Members And Coaching Analysts On Best Practices And Incident Resolution Techniques.
4. Resolve Complex Support Tickets Within Agreed Service Level Agreements (Slas), Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Enhance The Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
3. Manage And Update The Knowledge Base, Facilitating Training For New Team Members And Coaching Analysts On Best Practices And Incident Resolution Techniques.
4. Resolve Complex Support Tickets Within Agreed Service Level Agreements (Slas), Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Enhance The Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. Advanced Proficiency In On-Premise Active Directory Management And Troubleshooting.
2. Strong Understanding Of Security Protocols And Incident Response Strategies.
3. Familiarity With Service Level Management And Quality Assurance Processes.
4. Excellent Problem-Solving Skills With The Ability To Analyze Complex Technical Issues.
5. Effective Communication Skills For Training And Customer Interaction.
2. Strong Understanding Of Security Protocols And Incident Response Strategies.
3. Familiarity With Service Level Management And Quality Assurance Processes.
4. Excellent Problem-Solving Skills With The Ability To Analyze Complex Technical Issues.
5. Effective Communication Skills For Training And Customer Interaction.
Other Requirements
1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate Or Similar Certifications Related To Active Directory Management And Security Best Practices
Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.