Job Summary

We are seeking an experienced Telecom Expense & ISP Billing Professional with deep domain knowledge of global ISP billing models, mobile operator ecosystems, and telecom financial processes. The ideal candidate will combine strong analytical and financial skills with hands‑on expertise in working with international telecom partners and service providers. This role requires coordination across global time zones and collaboration with multiple stakeholders worldwide.

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Key Responsibilities

Key Responsibilities

• Telecom Expense Management (TEM):
  Manage end-to-end telecom billing, reconciliation, and expense analysis across global ISPs and mobile operators.
• ISP & Mobile Operator Billing Expertise:
  Understand global billing structures, taxes, surcharges, discounts, SLAs, and contracting models across ISPs and mobile carriers (e.g., data, voice, roaming, dedicated internet, MPLS, SD‑WAN, IoT connectivity).
• Invoice Validation & Financial Controls:
  Analyze, validate, and approve telecom invoices ensuring accuracy, compliance, and alignment with contractual terms.
• Global Vendor Coordination:
  Work directly with international ISPs and mobile operators across regions—North America, Europe, APAC—to resolve billing disputes, clarify charges, and optimize telecom spend.
• Financial Analysis & Reporting:
  Prepare regular spend analysis, cost-reduction insights, variance reports, and forecasting to support leadership and finance teams.
• Contract & SLA Review Support:
  Assist in reviewing global telecom agreements, rate cards, SLAs, and renewal terms to ensure financial efficiency and compliance.
• Process Optimization:
  Recommend and implement improvements to telecom billing workflows, data integrity, and financial tracking mechanisms.
• Cross‑Functional Collaboration:
  Partner with IT, Finance, Procurement, and Operations to ensure accurate budgeting, service inventory tracking, and operational alignment.

Skill Requirements

• 5–10 years of experience in telecom expense management or global ISP/mobile operator billing.
• Strong understanding of global telecom billing practices, including data/voice billing, usage-based models, cross‑border telecom taxation, and enterprise connectivity services.
• Hands-on experience interacting with global telecom operators and ISPs such as AT&T, Verizon, BT, Vodafone, Orange, Singtel, etc.
• Solid financial acumen, including invoice management, budgeting, cost allocation, and variance analysis.
• Excellent analytical and problem‑solving abilities with strong Excel/financial modeling skills.
• Experience working with TEM tools (e.g., Tangoe, Calero, Sakon, Tellennium) is a plus.
• Strong communication and negotiation skills to work effectively with global vendors.
• Ability to independently manage tasks in a fast-paced, multi-time-zone environment.
• Must be comfortable working evening hours (India time) to collaborate with Europe & US regions.

Other Requirements

• Bachelor’s degree in Finance, Accounting, Business, Telecommunications, or related field.
• Certifications or exposure in telecom billing, procurement, or financial operations.
• Experience in enterprise network environments (e.g., MPLS, SD‑WAN, cloud connectivity).

Work Schedule

• Evening India shift to provide optimal coverage across India, US, and Europe time zones.
• Flexibility to adjust hours as needed for critical meetings or vendor coordination.