Senior Administrator - Avaya Unified Communications
India
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Job Description
Senior Administrator - Avaya Unified Communications
Pune, Maharashtra

Job Summary

Job Summary : The Avaya Project Coordinator / Support Engineer role focuses on supporting Avaya migration and transformation initiatives by blending project coordination with hands-on VoIP/SIP technical support. Key responsibilities include assisting the Project Manager with planning and tracking, coordinating with stakeholders, providing L1/L2 support, performing system configuration and troubleshooting, and contributing to testing and rollout activities. The position ensures smooth execution of migration projects and effective resolution of technical issues.
Job Responsibilities : • Support end-to-end Avaya migration (to Teams or other platforms) • Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) • Coordinate with vendors, infra teams, and business users • Provide L1/L2 support for Avaya voice systems and endpoints • Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) • Support testing, UAT, and rollout activities • Document migration progress and technical issues, ensuring accurate records are maintained for future reference and audit purposes. 
Job Description : Job Title\\\\r\\\\nAvaya Project Coordinator / Support Engineer\\\\r\\\\nRole Overview\\\\r\\\\nSupport Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting.\\\\r\\\\nKey Responsibilities\\\\r\\\\n• Support end-to-end Avaya migration (to Teams or other platforms)\\\\r\\\\n• Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies)\\\\r\\\\n• Coordinate with vendors, infra teams, and business users\\\\r\\\\n• Provide L1/L2 support for Avaya voice systems and endpoints\\\\r\\\\n• Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity)\\\\r\\\\n• Support testing, UAT, and rollout activities\\\\r\\\\n• Maintain documentation, trackers, and status reports\\\\r\\\\n• Monitor incidents and ensure timely resolution\\\\r\\\\nTechnical Skills (Mandatory)\\\\r\\\\n• Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP)\\\\r\\\\n• Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller)\\\\r\\\\n• Knowledge of SIP trunking and telephony basics\\\\r\\\\n• Familiarity with AudioCodes / SBC / gateways (basic level)\\\\r\\\\n• Understanding of IP networking (TCP/IP, ports, QoS basics)\\\\r\\\\nNice to Have\\\\r\\\\n• Exposure to Microsoft Teams Voice / Direct Routing\\\\r\\\\n• Experience with Poly / Grandstream endpoints\\\\r\\\\nExperience & Qualifications\\\\r\\\\n• 3–6 years in VoIP / telephony support or coordination role\\\\r\\\\n• Degree in Engineering / IT / Telecom\\\\r\\\\n• Strong coordination, reporting, and stakeholder communication skills 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : • Strong knowledge of Avaya voice systems, VoIP, and SIP protocols • Experience with migration projects, preferably transitioning from Avaya to platforms like Microsoft Teams • Proficiency in troubleshooting voice endpoints and basic network connectivity issues • Ability to coordinate with cross-functional teams and external vendors effectively • Familiarity with project management tools and reporting practices • Excellent communication and documentation skills

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.