Senior Administrator - Avaya Unified Communications
India
Apply now
Job Description
Senior Administrator - Avaya Unified Communications
Pune, Maharashtra

Job Summary

Job Summary : Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities • Support end-to-end Avaya migration (to Teams or other platforms) • Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) • Coordinate with vendors, infra teams, and business users • Provide L1/L2 support for Avaya voice systems and endpoints • Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) • Support testing, UAT, and rollout activities • Maintain documentation, trackers, and status reports • Monitor incidents and ensure timely resolution Technical Skills (Mandatory) • Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP) • Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller) • Knowledge of SIP trunking and telephony basics • Familiarity with AudioCodes / SBC / gateways (basic level) • Understanding of IP networking (TCP/IP, ports, QoS basics) Nice to Have • Exposure to Microsoft Teams Voice / Direct Routing • Experience with Poly / Grandstream endpoints Experience & Qualifications • 3–6 years in VoIP / telephony support or coordination role • Degree in Engineering / IT / Telecom • Strong coordination, reporting, and stakeholder communication skills
Job Responsibilities : Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities • Support end-to-end Avaya migration (to Teams or other platforms) • Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) • Coordinate with vendors, infra teams, and business users • Provide L1/L2 support for Avaya voice systems and endpoints • Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) • Support testing, UAT, and rollout activities • Maintain documentation, trackers, and status reports • Monitor incidents and ensure timely resolution Technical Skills (Mandatory) • Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP) • Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller) • Knowledge of SIP trunking and telephony basics • Familiarity with AudioCodes / SBC / gateways (basic level) • Understanding of IP networking (TCP/IP, ports, QoS basics) Nice to Have • Exposure to Microsoft Teams Voice / Direct Routing • Experience with Poly / Grandstream endpoints Experience & Qualifications • 3–6 years in VoIP / telephony support or coordination role • Degree in Engineering / IT / Telecom • Strong coordination, reporting, and stakeholder communication skills 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities • Support end-to-end Avaya migration (to Teams or other platforms) • Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) • Coordinate with vendors, infra teams, and business users • Provide L1/L2 support for Avaya voice systems and endpoints • Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) • Support testing, UAT, and rollout activities • Maintain documentation, trackers, and status reports • Monitor incidents and ensure timely resolution Technical Skills (Mandatory) • Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP) • Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller) • Knowledge of SIP trunking and telephony basics • Familiarity with AudioCodes / SBC / gateways (basic level) • Understanding of IP networking (TCP/IP, ports, QoS basics) Nice to Have • Exposure to Microsoft Teams Voice / Direct Routing • Experience with Poly / Grandstream endpoints Experience & Qualifications • 3–6 years in VoIP / telephony support or coordination role • Degree in Engineering / IT / Telecom • Strong coordination, reporting, and stakeholder communication skills

Other Requirements

Other Requirement : Avaya to Teams migration knowledge
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.