Senior Administrator - Avaya Unified Communications
India
Apply now
Job Description
Senior Administrator - Avaya Unified Communications
Pune, Maharashtra

Job Summary

Job Summary : Organisational Background End User Computing (EUC) designs, delivers and supports technology products at the core of the workplace environment which directly impact user experience and enable productivity and collaboration. The Microsoft Teams product team comprises a dedicated group of product owners who collaborate closely with the engineering and operations teams and are accountable for the development, release, and ongoing enhancement of the bank’s Teams platform. Job Purpose/Summary We are seeking a product specialist for our End User Computing, Collaboration and Devices division to join our high-performing team working on Microsoft Teams. The role involves detailed analysis, reporting, user communication, knowledge sharing, user training, and supporting the product team. Key Responsibilities  Data Analysis: Collect and analyse data from various sources to identify trends, patterns, and user behaviours related to Microsoft Teams usage.  Reporting: Providing monthly reporting (excel based) as part of internal governance and controls.  Requirements Gathering: Work closely with stakeholders and the product team to gather and document requirements for new features and enhancements.  Documentation: Create high quality knowledge documentation for users. Create user comms and notifications for users and other departments.  Training and Support: Provide training, documentation and support to internal teams including end-users to ensure successful adoption of new features.  Customer Interaction: Respond to customer inquiries via phone, email, and chat.  Collaboration: Work closely with other departments to ensure a cohesive customer experience. Essential Skills/Experience  Comprehensive understanding of all the O365 applications, with a particular focus on the Microsoft Teams application and product features  Proficient in Microsoft Excel.  Strong understanding in Unified Communications Systems for users.  Experience with Agile methodologies and tools (e.g., JIRA, Confluence, ServiceNow).  High degree of interpersonal skills and the ability to communicate effectively is essential.  Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business.  Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.  Ability to adapt to a changing environment.  Self-motivation and ability to stay focused in the middle of distraction.  Communicates clearly and influences using coherent, fact and benefit-based proposals. Requirements  Experience: 4+ years in a product support or product management.  Communication: Excellent verbal and written communication skills.  Problem-Solving: Strong analytical and troubleshooting abilities.  Interpersonal Skills: Ability to work well under pressure and adapt to changing situations.

 

Key Responsibilities

Job Responsibilities : Organisational Background End User Computing (EUC) designs, delivers and supports technology products at the core of the workplace environment which directly impact user experience and enable productivity and collaboration. The Microsoft Teams product team comprises a dedicated group of product owners who collaborate closely with the engineering and operations teams and are accountable for the development, release, and ongoing enhancement of the bank’s Teams platform. Job Purpose/Summary We are seeking a product specialist for our End User Computing, Collaboration and Devices division to join our high-performing team working on Microsoft Teams. The role involves detailed analysis, reporting, user communication, knowledge sharing, user training, and supporting the product team. Key Responsibilities  Data Analysis: Collect and analyse data from various sources to identify trends, patterns, and user behaviours related to Microsoft Teams usage.  Reporting: Providing monthly reporting (excel based) as part of internal governance and controls.  Requirements Gathering: Work closely with stakeholders and the product team to gather and document requirements for new features and enhancements.  Documentation: Create high quality knowledge documentation for users. Create user comms and notifications for users and other departments.  Training and Support: Provide training, documentation and support to internal teams including end-users to ensure successful adoption of new features.  Customer Interaction: Respond to customer inquiries via phone, email, and chat.  Collaboration: Work closely with other departments to ensure a cohesive customer experience. Essential Skills/Experience  Comprehensive understanding of all the O365 applications, with a particular focus on the Microsoft Teams application and product features  Proficient in Microsoft Excel.  Strong understanding in Unified Communications Systems for users.  Experience with Agile methodologies and tools (e.g., JIRA, Confluence, ServiceNow).  High degree of interpersonal skills and the ability to communicate effectively is essential.  Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business.  Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.  Ability to adapt to a changing environment.  Self-motivation and ability to stay focused in the middle of distraction.  Communicates clearly and influences using coherent, fact and benefit-based proposals. Requirements  Experience: 4+ years in a product support or product management.  Communication: Excellent verbal and written communication skills.  Problem-Solving: Strong analytical and troubleshooting abilities.  Interpersonal Skills: Ability to work well under pressure and adapt to changing situations.

 

Skill Requirements

Skill Requirement : Organisational Background End User Computing (EUC) designs, delivers and supports technology products at the core of the workplace environment which directly impact user experience and enable productivity and collaboration. The Microsoft Teams product team comprises a dedicated group of product owners who collaborate closely with the engineering and operations teams and are accountable for the development, release, and ongoing enhancement of the bank’s Teams platform. Job Purpose/Summary We are seeking a product specialist for our End User Computing, Collaboration and Devices division to join our high-performing team working on Microsoft Teams. The role involves detailed analysis, reporting, user communication, knowledge sharing, user training, and supporting the product team. Key Responsibilities  Data Analysis: Collect and analyse data from various sources to identify trends, patterns, and user behaviours related to Microsoft Teams usage.  Reporting: Providing monthly reporting (excel based) as part of internal governance and controls.  Requirements Gathering: Work closely with stakeholders and the product team to gather and document requirements for new features and enhancements.  Documentation: Create high quality knowledge documentation for users. Create user comms and notifications for users and other departments.  Training and Support: Provide training, documentation and support to internal teams including end-users to ensure successful adoption of new features.  Customer Interaction: Respond to customer inquiries via phone, email, and chat.  Collaboration: Work closely with other departments to ensure a cohesive customer experience. Essential Skills/Experience  Comprehensive understanding of all the O365 applications, with a particular focus on the Microsoft Teams application and product features  Proficient in Microsoft Excel.  Strong understanding in Unified Communications Systems for users.  Experience with Agile methodologies and tools (e.g., JIRA, Confluence, ServiceNow).  High degree of interpersonal skills and the ability to communicate effectively is essential.  Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business.  Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.  Ability to adapt to a changing environment.  Self-motivation and ability to stay focused in the middle of distraction.  Communicates clearly and influences using coherent, fact and benefit-based proposals. Requirements  Experience: 4+ years in a product support or product management.  Communication: Excellent verbal and written communication skills.  Problem-Solving: Strong analytical and troubleshooting abilities.  Interpersonal Skills: Ability to work well under pressure and adapt to changing situations.

 

Other Requirements

Other Requirement : avaya to Team knowledge
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.