Senior Administrator - Avaya Unified Communications
Romania
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Job Description
Senior Administrator - Avaya Unified Communications
Municipiul Bucuresti, Bucuresti

Job Summary

Job Summary : \"Job Purpose / Summary We are seeking an experienced Operator Connect Automation Engineer to design, develop, and maintain automation solutions that enable the scalable provisioning and lifecycle management of telephone numbers within Microsoft Teams via Operator Connect providers. This role focuses on building automation engines and integrations that streamline the assignment, configuration, and management of enterprise voice services. The successful candidate will work closely with product, engineering, telecom providers, and compliance teams to deliver robust, compliant, and highly efficient automation capabilities. The position plays a key role in supporting global telephony transformation initiatives by reducing manual effort, improving accuracy, and enabling rapid onboarding of users to Teams voice services.\"
Job Responsibilities : \"• Design and develop automation frameworks for provisioning telephone numbers from Operator Connect providers into Microsoft Teams • Build and maintain solutions for automated user onboarding, number assignment, and lifecycle management (joiner/mover/leaver processes) • Integrate telecom provider APIs into internal systems to enable seamless number provisioning and management workflows • Develop Power Platform solutions (Power Automate, Power Apps) to support automation use cases and operational efficiency • Collaborate with engineering teams to ensure scalable, secure, and reliable automation architectures • Work closely with telecom vendors and internal teams to standardise provisioning processes across multiple countries • Monitor, troubleshoot, and optimise automation processes to ensure high availability and performance • Create and maintain technical documentation, runbooks, and user guides\" 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : \"Essential Skills / Experience • Strong experience in software development and automation engineering, ideally in enterprise environments • Proven experience working with Microsoft Power Platform (Power Automate, Power Apps) • Experience integrating APIs (REST, Graph API, telecom provider APIs) into automation workflows • Solid understanding of Microsoft Teams Voice / Operator Connect architecture and enterprise telephony concepts • Experience with scripting or development languages (e.g., Python, PowerShell) • Strong understanding of identity, provisioning, and lifecycle management processes (JML) • Experience working with large datasets and automation of data processing workflows • Ability to work across multiple stakeholders including engineering, telecom vendors, and business teams • Strong problem-solving skills with the ability to design scalable and resilient solutions • Experience working in Agile environments and tools (e.g., JIRA, Confluence) • Excellent communication skills in English\"

Other Requirements

Other Requirement : \"Requirements • 3–5+ years of experience in automation engineering, software development, or a related technical role • Degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience) • Experience working in large enterprise environments with structured governance frameworks • Ability to work independently and manage multiple priorities in a fast-paced environment\"
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.