Job Summary

Create and maintain Control-M calendars based on business schedules.\\r\\n• Support job migration, deployment, and scheduling changes in Control-M.\\r\\n• Ensure compliance with scheduling standards and naming conventions.\\r\\n________________________________________\\r\\nMonitoring & Reporting (Splunk)\\r\\n• Use Splunk to: \\r\\no Generate operational reports and dashboards.\\r\\no Create and run queries for log analysis and monitoring.\\r\\n• Analyze logs to identify trends, anomalies, and recurring issues.\\r\\n________________________________________\\r\\nTicket Management (ServiceNow - SNOW)\\r\\n• Handle ServiceNow (SNOW) tickets efficiently, including: \\r\\no Incidents\\r\\no Service Requests (Catalog tasks)\\r\\no Change Requests\\r\\n• Ensure timely updates, tracking, and closure of tickets as per SLA.\\r\\n• Maintain proper documentation and communication within ticketing tools.\\r\\n________________________________________\\r\\nSystem & Technical Skills\\r\\n• Use basic UNIX commands for: \\r\\no File handling and validation\\r\\no Log analysis and troubleshooting\\r\\no Script execution verification\\r\\n• Work closely with infrastructure and application teams to resolve issues.\\r\\n________________________________________\\r\\nRequired Skills & Qualifications\\r\\n• Hands-on experience in: \\r\\no Control-M scheduling and operations\\r\\no Automic / VMS systems\\r\\n• Strong knowledge of: \\r\\no Job monitoring and scheduling concepts\\r\\no Workflow dependencies and automation tools\\r\\n• Experience with: \\r\\no Splunk query writing and reporting\\r\\no ServiceNow (SNOW) ticket handling\\r\\n• Basic proficiency in UNIX/Linux commands\\r\\n• Strong analytical and troubleshooting skills\\r\\n• Should Lead the Team of 5 members\\r\\n• Ability to work in a 24x7 support environment (if required)

Key Responsibilities

1. Provide Advanced Technical Support By Utilizing Bmc Control M To Manage Job Scheduling And Automation Processes, Ensuring Timely Execution Of Critical Operations.
2. Troubleshoot And Resolve Complex Incidents Escalated By Analysts, Employing Powershell Scripting To Automate Solutions And Enhance System Efficiency.
3. Conduct Root Cause Analysis On Recurring Issues, Implementing Solutions To Prevent Future Occurrences And Ensuring Compliance With Quality Standards And Regulatory Requirements.
4. Update And Manage The Knowledge Base To Facilitate Continuous Learning And Training For New Team Members, Enhancing Overall Team Competency.
5. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring A Seamless Operational Workflow And Maintaining A Strong Security Posture.
6. Drive Initiatives That Enhance Customer Experience And Csat By Achieving First Call Resolution And Minimizing Case Reopens Through Effective Communication And Problem-Solving Skills.

Skill Requirements

Create and maintain Control-M calendars based on business schedules.\\r\\n• Support job migration, deployment, and scheduling changes in Control-M.\\r\\n• Ensure compliance with scheduling standards and naming conventions.\\r\\n________________________________________\\r\\nMonitoring & Reporting (Splunk)\\r\\n• Use Splunk to: \\r\\no Generate operational reports and dashboards.\\r\\no Create and run queries for log analysis and monitoring.\\r\\n• Analyze logs to identify trends, anomalies, and recurring issues.\\r\\n________________________________________\\r\\nTicket Management (ServiceNow - SNOW)\\r\\n• Handle ServiceNow (SNOW) tickets efficiently, including: \\r\\no Incidents\\r\\no Service Requests (Catalog tasks)\\r\\no Change Requests\\r\\n• Ensure timely updates, tracking, and closure of tickets as per SLA.\\r\\n• Maintain proper documentation and communication within ticketing tools.\\r\\n________________________________________\\r\\nSystem & Technical Skills\\r\\n• Use basic UNIX commands for: \\r\\no File handling and validation\\r\\no Log analysis and troubleshooting\\r\\no Script execution verification\\r\\n• Work closely with infrastructure and application teams to resolve issues.\\r\\n________________________________________\\r\\nRequired Skills & Qualifications\\r\\n• Hands-on experience in: \\r\\no Control-M scheduling and operations\\r\\no Automic / VMS systems\\r\\n• Strong knowledge of: \\r\\no Job monitoring and scheduling concepts\\r\\no Workflow dependencies and automation tools\\r\\n• Experience with: \\r\\no Splunk query writing and reporting\\r\\no ServiceNow (SNOW) ticket handling\\r\\n• Basic proficiency in UNIX/Linux commands\\r\\n• Strong analytical and troubleshooting skills\\r\\n• Should Lead the Team of 5 members\\r\\n• Ability to work in a 24x7 support environment (if required)

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable For This Role.
2. Bmc Control M And Powershell Certifications Are Beneficial But Not Mandatory