Senior Administrator - Cisco Application Centric Infrastructure (ACI)
India
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Job Description
Senior Administrator - Cisco Application Centric Infrastructure (ACI)
Others, Karnataka

Job Summary

The person should have minimum of 6+ years of experience in the Cisco Unified communication domain with hands on knowledge of collaboration services like, Cisco UC, Oracle SBC’s, Genesys pure cloud and MS teams EV etc. with ability to design, implement, upgrade and troubleshooting skills. Note: Cisco UC, Oracle SBC Experience is a must in this case. Technical Skills: 1. Performs device configurations, internal operating system upgrades and software upgrades and deploys Cisco UC/Oracle physical/VM appliances. 2. Installing, Configuring, Troubleshooting and Upgrading Cisco CUBE/ other ISR series Routers with full voice/ VOIP functionality. 3. Installing, Configuring, Troubleshooting and Upgrading analog gateways full voice/ VOIP functionality. 4. Upgrading, installing, configuring, designing, integrations and troubleshooting Cisco UC infrastructure, Oracle SBC’s. 5. Should have knowledge of certificate renewals and update for Cisco UC, Cisco CUBE, Oracle SBC’s etc. 6. Should have knowledge on IP Telephony protocols like SIP, H323, MGCP, T38 and different Codecs and so on. 7. Should have knowledge on capturing and analyzing logs, debugs. And creating case with vendors and sharing logs/debugs with vendors for troubleshooting if required. 8. Working knowledge on Cisco UC/Oracle SBC integration with MS Teams EV and Genesys Pure cloud. 9. Should have experience working with Cisco TAC, multiple vendors, stakeholders for critical issues. Soft Skills requirements: • Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills. • Ability to review to contractual documents like SOW\'s, create documentation [Runbooks and SOP\'s], create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis. • Ability to quickly learn new, unfamiliar and emerging technologies. Should also have ability to think through problems and visualize solutions. • Ability to work with all levels of staff within and outside of customer and HCL Organization. Should be a self-starter able to work independently but comfortable working in a team environment. • Good analytical and problem-solving skills. Should be flexible and dependable, as necessary.

Key Responsibilities

The person should have minimum of 6+ years of experience in the Cisco Unified communication domain with hands on knowledge of collaboration services like, Cisco UC, Oracle SBC’s, Genesys pure cloud and MS teams EV etc. with ability to design, implement, upgrade and troubleshooting skills. Note: Cisco UC, Oracle SBC Experience is a must in this case. Technical Skills: 1. Performs device configurations, internal operating system upgrades and software upgrades and deploys Cisco UC/Oracle physical/VM appliances. 2. Installing, Configuring, Troubleshooting and Upgrading Cisco CUBE/ other ISR series Routers with full voice/ VOIP functionality. 3. Installing, Configuring, Troubleshooting and Upgrading analog gateways full voice/ VOIP functionality. 4. Upgrading, installing, configuring, designing, integrations and troubleshooting Cisco UC infrastructure, Oracle SBC’s. 5. Should have knowledge of certificate renewals and update for Cisco UC, Cisco CUBE, Oracle SBC’s etc. 6. Should have knowledge on IP Telephony protocols like SIP, H323, MGCP, T38 and different Codecs and so on. 7. Should have knowledge on capturing and analyzing logs, debugs. And creating case with vendors and sharing logs/debugs with vendors for troubleshooting if required. 8. Working knowledge on Cisco UC/Oracle SBC integration with MS Teams EV and Genesys Pure cloud. 9. Should have experience working with Cisco TAC, multiple vendors, stakeholders for critical issues. Soft Skills requirements: • Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills. • Ability to review to contractual documents like SOW\'s, create documentation [Runbooks and SOP\'s], create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis. • Ability to quickly learn new, unfamiliar and emerging technologies. Should also have ability to think through problems and visualize solutions. • Ability to work with all levels of staff within and outside of customer and HCL Organization. Should be a self-starter able to work independently but comfortable working in a team environment. • Good analytical and problem-solving skills. Should be flexible and dependable, as necessary.

Skill Requirements

The person should have minimum of 6+ years of experience in the Cisco Unified communication domain with hands on knowledge of collaboration services like, Cisco UC, Oracle SBC’s, Genesys pure cloud and MS teams EV etc. with ability to design, implement, upgrade and troubleshooting skills. Note: Cisco UC, Oracle SBC Experience is a must in this case. Technical Skills: 1. Performs device configurations, internal operating system upgrades and software upgrades and deploys Cisco UC/Oracle physical/VM appliances. 2. Installing, Configuring, Troubleshooting and Upgrading Cisco CUBE/ other ISR series Routers with full voice/ VOIP functionality. 3. Installing, Configuring, Troubleshooting and Upgrading analog gateways full voice/ VOIP functionality. 4. Upgrading, installing, configuring, designing, integrations and troubleshooting Cisco UC infrastructure, Oracle SBC’s. 5. Should have knowledge of certificate renewals and update for Cisco UC, Cisco CUBE, Oracle SBC’s etc. 6. Should have knowledge on IP Telephony protocols like SIP, H323, MGCP, T38 and different Codecs and so on. 7. Should have knowledge on capturing and analyzing logs, debugs. And creating case with vendors and sharing logs/debugs with vendors for troubleshooting if required. 8. Working knowledge on Cisco UC/Oracle SBC integration with MS Teams EV and Genesys Pure cloud. 9. Should have experience working with Cisco TAC, multiple vendors, stakeholders for critical issues. Soft Skills requirements: • Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills. • Ability to review to contractual documents like SOW\'s, create documentation [Runbooks and SOP\'s], create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis. • Ability to quickly learn new, unfamiliar and emerging technologies. Should also have ability to think through problems and visualize solutions. • Ability to work with all levels of staff within and outside of customer and HCL Organization. Should be a self-starter able to work independently but comfortable working in a team environment. • Good analytical and problem-solving skills. Should be flexible and dependable, as necessary.

Other Requirements

The person should have minimum of 6+ years of experience in the Cisco Unified communication domain with hands on knowledge of collaboration services like, Cisco UC, Oracle SBC’s, Genesys pure cloud and MS teams EV etc. with ability to design, implement, upgrade and troubleshooting skills. Note: Cisco UC, Oracle SBC Experience is a must in this case. Technical Skills: 1. Performs device configurations, internal operating system upgrades and software upgrades and deploys Cisco UC/Oracle physical/VM appliances. 2. Installing, Configuring, Troubleshooting and Upgrading Cisco CUBE/ other ISR series Routers with full voice/ VOIP functionality. 3. Installing, Configuring, Troubleshooting and Upgrading analog gateways full voice/ VOIP functionality. 4. Upgrading, installing, configuring, designing, integrations and troubleshooting Cisco UC infrastructure, Oracle SBC’s. 5. Should have knowledge of certificate renewals and update for Cisco UC, Cisco CUBE, Oracle SBC’s etc. 6. Should have knowledge on IP Telephony protocols like SIP, H323, MGCP, T38 and different Codecs and so on. 7. Should have knowledge on capturing and analyzing logs, debugs. And creating case with vendors and sharing logs/debugs with vendors for troubleshooting if required. 8. Working knowledge on Cisco UC/Oracle SBC integration with MS Teams EV and Genesys Pure cloud. 9. Should have experience working with Cisco TAC, multiple vendors, stakeholders for critical issues. Soft Skills requirements: • Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills. • Ability to review to contractual documents like SOW\'s, create documentation [Runbooks and SOP\'s], create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis. • Ability to quickly learn new, unfamiliar and emerging technologies. Should also have ability to think through problems and visualize solutions. • Ability to work with all levels of staff within and outside of customer and HCL Organization. Should be a self-starter able to work independently but comfortable working in a team environment. • Good analytical and problem-solving skills. Should be flexible and dependable, as necessary.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.