Job Summary

As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support and troubleshooting for network automation solutions. Your expertise in Cisco ACI and network automation will help ensure operational excellence and positive customer experiences through efficient incident resolution and proactive management of network security.

Key Responsibilities

1. Provide Advanced Technical Support By Performing Root Cause Analysis On Complex Incidents Related To Cisco Aci And Network Automation, Implementing Effective Solutions To Ensure High Service Availability.
2. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
3. Lead Initiatives For Knowledge Base Updates And Management, Fostering A Culture Of Continuous Improvement Through Training And Coaching Of Analysts And New Team Members.
4. Adhere To Quality Standards And Regulatory Requirements While Actively Contributing To The Enhancement Of Operational Processes And Policies.
5. Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Ticket Reopens, And Effectively Mitigating Security Threats Through Proactive Measures.

Skill Requirements

1. Proficient In Cisco Aci And Network Automation Technologies.
2. Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.
3. In-Depth Knowledge Of It Service Management And Incident Resolution Processes.
4. Familiarity With Security Protocols And Best Practices In Network Operations.
5. Excellent Communication And Interpersonal Skills For Effective Collaboration With Cross-Functional Teams.

Other Requirements

1. Cisco Certified Network Associate (Ccna) Or Equivalent Certifications Are Optional But Valuable.
2. Itil Foundation Certification Is Desirable To Enhance Service Management Skills