Senior Administrator - Cisco Contact Center
India
Apply now
Job Description
Senior Administrator - Cisco Contact Center
Bengaluru, Karnataka

Job Summary

Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with good communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools) in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls

Key Responsibilities

Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with good communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools) in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls

Skill Requirements

Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with good communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools) in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls

Other Requirements

Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with good communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools) in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.