Senior Administrator - Cisco Unified Communications
India
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Job Description
Senior Administrator - Cisco Unified Communications
Noida, Uttar Pradesh

Job Summary

Provides technical expertise to troubleshoot, analyze, and resolve complex issues within the AnywhereNow software stack, with a focus on VoIP and SIP protocols.

 

 

Analyze log files from AnywhereNow components to resolve customer issues. Troubleshoot SIP flow and trunk problems on Session Border Controllers (SBCs) using PCAP files. Replicate reported bugs in a support lab environment. Identify software bugs and report them to the development team 

Key Responsibilities

AnywhereNow contact center solution support 

Analyze log files from AnywhereNow components to resolve customer issues. Troubleshoot SIP flow and trunk problems on Session Border Controllers (SBCs) using PCAP files. Replicate reported bugs in a support lab environment. Identify software bugs and report them to the development team 

Skill Requirements

Minimum 5 years of experience . Strong knowledge of VoIP systems, SIP protocol (over TLS/TCP/UDP). Deep understanding of Microsoft Azure, Kubernetes, and PowerShell. Background in Unified Communications (UCaaS) or Contact Centers

Other Requirements

1. Cisco Certified Network Associate (Ccna) Collaboration (Optional But Valuable)
2. Cisco Certified Network Professional (Ccnp) Collaboration (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.