Senior Administrator - Cisco Unified Communications
Malaysia
Job Description
Senior Administrator - Cisco Unified Communications
Others, Others

Job Summary

UC Program Engineer Essential job functions: • Manage end to end UC scope for global real estate projects, implementation coordination, reviewing room layouts and architectural drawings to determine UC technology deployment in Lam offices. • Prepare BOM (Bill of Material) and ensure equipment design follows global standards including Teams Phones, MTR (Teams Rooms) systems, Digital Signage, and Voice (SBC/Analog Gateways). • Liaise, coordinate and follow up with vendors on UC technology purchases and installations Qualification and Experience • Bachelor’s degree in Information Technology or related field • Minimum 3 years working experience in IT related field • Demonstrate fluency in English, both written and spoken Skills • Have strong technical and administrative knowledge in IP phones and audio‑video conferencing solutions using any of the following platforms: Microsoft Teams & Teams Rooms (preferred), Zoom, or Cisco Webex. • Have experience in supporting meeting rooms with complex audio-visual systems • Possessed strong self-initiative, resourceful and ability to deliver with minimum supervision • Sound computer skills and familiar with IT components, network, email, Windows Operating Systems and Microsoft Office applications (Word, Excel, PowerPoint) • Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills • Have experience working with teams across multiple time-zones and regions • Ability to successfully manage multiple and competing priorities • Experience in Project Management will be an added advantage

Key Responsibilities

UC Program Engineer Essential job functions: • Manage end to end UC scope for global real estate projects, implementation coordination, reviewing room layouts and architectural drawings to determine UC technology deployment in Lam offices. • Prepare BOM (Bill of Material) and ensure equipment design follows global standards including Teams Phones, MTR (Teams Rooms) systems, Digital Signage, and Voice (SBC/Analog Gateways). • Liaise, coordinate and follow up with vendors on UC technology purchases and installations Qualification and Experience • Bachelor’s degree in Information Technology or related field • Minimum 3 years working experience in IT related field • Demonstrate fluency in English, both written and spoken Skills • Have strong technical and administrative knowledge in IP phones and audio‑video conferencing solutions using any of the following platforms: Microsoft Teams & Teams Rooms (preferred), Zoom, or Cisco Webex. • Have experience in supporting meeting rooms with complex audio-visual systems • Possessed strong self-initiative, resourceful and ability to deliver with minimum supervision • Sound computer skills and familiar with IT components, network, email, Windows Operating Systems and Microsoft Office applications (Word, Excel, PowerPoint) • Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills • Have experience working with teams across multiple time-zones and regions • Ability to successfully manage multiple and competing priorities • Experience in Project Management will be an added advantage

Skill Requirements

UC Program Engineer Essential job functions: • Manage end to end UC scope for global real estate projects, implementation coordination, reviewing room layouts and architectural drawings to determine UC technology deployment in Lam offices. • Prepare BOM (Bill of Material) and ensure equipment design follows global standards including Teams Phones, MTR (Teams Rooms) systems, Digital Signage, and Voice (SBC/Analog Gateways). • Liaise, coordinate and follow up with vendors on UC technology purchases and installations Qualification and Experience • Bachelor’s degree in Information Technology or related field • Minimum 3 years working experience in IT related field • Demonstrate fluency in English, both written and spoken Skills • Have strong technical and administrative knowledge in IP phones and audio‑video conferencing solutions using any of the following platforms: Microsoft Teams & Teams Rooms (preferred), Zoom, or Cisco Webex. • Have experience in supporting meeting rooms with complex audio-visual systems • Possessed strong self-initiative, resourceful and ability to deliver with minimum supervision • Sound computer skills and familiar with IT components, network, email, Windows Operating Systems and Microsoft Office applications (Word, Excel, PowerPoint) • Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills • Have experience working with teams across multiple time-zones and regions • Ability to successfully manage multiple and competing priorities • Experience in Project Management will be an added advantage

Other Requirements

NA

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.