Senior Administrator - Cisco Unified Communications
Mexico
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Job Description
Senior Administrator - Cisco Unified Communications
Guadalajara, Jalisco

Job Summary

Expertise knowledge in UCCE, ICM, Cisco IPT with 7+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience

Key Responsibilities

Expertise knowledge in UCCE, ICM, Cisco IPT with 7+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience

Skill Requirements

Expertise knowledge in UCCE, ICM, Cisco IPT with 7+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience

Other Requirements

Cisco ICM scripting knowledge
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.