Senior Administrator - Cisco WebEx
India
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Job Description
Senior Administrator - Cisco WebEx

Job Summary

The Sr Webex Support Administrator plays a crucial role in delivering advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex issues, conducting thorough root cause analyses, and implementing effective solutions to enhance customer satisfaction and ensure seamless Webex operations.

Key Responsibilities

Project & Change Management: Understanding of ITIL processes, change control, and release management best practices

•     Certifications: Microsoft certifications like MB-300 (Core Finance and Operations) and MB-500 (Finance and Operations Apps Developer) are highly valued

•       Technical Knowledge: understanding of Dynamics 365 FO architecture, modules, and Microsoft Power Platform tools like Power Automate and Power BI. Familiarity with Azure services and integrations (e.g., SharePoint, Teams)

•     Troubleshooting: Ability to analyze logs, debug errors, and resolve configuration or code-related issues efficiently

•     Communication & Collaboration: Good communication skills to liaise with business users, developers, and support teams, translating technical issues into clear insights

Skill Requirements

1. In-Depth Knowledge Of Webex Platforms And Their Functionalities.
2. Strong Problem-Solving Skills With An Emphasis On Root Cause Analysis And Resolution.
3. Proficiency In Incident Management And Ticketing Systems.
4. Excellent Communication Skills To Interact Effectively With Customers And Team Members.
5. Familiarity With Security Protocols And Best Practices In A Support Context.

Other Requirements

1. Cisco Certified Network Associate (Ccna) Or Cisco Certified Network Professional (Ccnp) Certification In Collaboration Technologies Is Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.