Senior Administrator - Citrix Server
India
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Job Description
Senior Administrator - Citrix Server

Job Summary

As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support for Citrix Server environments. Your expertise will ensure effective troubleshooting and root cause analysis, driving improvements in our service delivery and enhancing customer satisfaction.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Support For Citrix Server Environments.
2. Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues In Citrix Infrastructure.
3. Manage And Update The Knowledge Base, Contribute To Training Programs For New Team Members, And Coach Analysts On Best Practices Related To Citrix Server Support.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Uninterrupted Operations And Maintain Security Posture.
5. Enhance Customer Experience And Csat Metrics Through Effective First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases While Addressing Potential Security Threats.

Skill Requirements

1. Advanced Proficiency In Citrix Server Administration And Troubleshooting.
2. Strong Understanding Of Citrix Technologies And Security Measures.
3. Experience With Incident Management And Root Cause Analysis Methodologies.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
5. Excellent Problem-Solving Skills And Ability To Work Collaboratively In A Team Environment.

Other Requirements

1. Optional But Valuable Certifications: Citrix Certified Professional (Ccp), Citrix Certified Associate (Cca) In Virtualization
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.