Senior Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Hudson, New Jersey

Job Summary

Basic Purpose:\r\n\r\nThis position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.\r\nDuties and Responsibilities:\r\n\r\nDesktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:\r\n\r\nTroubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.\r\n\r\nPerform IMAC\'s all systems as applicable\r\n\r\nPerform maintenance, patches and updates to all systems in a timely manner, according to SOPs\r\n\r\nMaintain up to date knowledge and skills related to changing technology and services provided by Field IT Support\r\n\r\nProvide clear, regular submissions of Management Reports and Metrics that document performance against SLA\'s via standard products including HP Service Manager and Clarity\r\n\r\nContribute to team and Quest specific short, mid and long term goals\r\n\r\nAsset Management:\r\n\r\nAssist in inventory management, including acquisition and disposal of all IT related equipment according to policies\r\n\r\nAssist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals\r\n\r\nEnsure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit\r\n\r\nOther:\r\n\r\nUp to 80% of Travel\r\n\r\nClean / valid driver\'s license required On Call Coverage as needed\r\nMay perform other duties as assigned\r\n\r\n\r\nTime Management and Organizational skills\r\n\r\nDemonstrated proficiency in verbal and written communications skills\r\nStrong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external\r\n

Key Responsibilities

 Basic Purpose:\r\n\r\nThis position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.\r\nDuties and Responsibilities:\r\n\r\nDesktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:\r\n\r\nTroubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.\r\n\r\nPerform IMAC\'s all systems as applicable\r\n\r\nPerform maintenance, patches and updates to all systems in a timely manner, according to SOPs\r\n\r\nMaintain up to date knowledge and skills related to changing technology and services provided by Field IT Support\r\n\r\nProvide clear, regular submissions of Management Reports and Metrics that document performance against SLA\'s via standard products including HP Service Manager and Clarity\r\n\r\nContribute to team and Quest specific short, mid and long term goals\r\n\r\nAsset Management:\r\n\r\nAssist in inventory management, including acquisition and disposal of all IT related equipment according to policies\r\n\r\nAssist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals\r\n\r\nEnsure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit\r\n\r\nOther:\r\n\r\nUp to 80% of Travel\r\n\r\nClean / valid driver\'s license required On Call Coverage as needed\r\nMay perform other duties as assigned\r\n\r\n\r\nTime Management and Organizational skills\r\n\r\nDemonstrated proficiency in verbal and written communications skills\r\nStrong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external\r\n

Skill Requirements

Basic Purpose:\r\n\r\nThis position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.\r\nDuties and Responsibilities:\r\n\r\nDesktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:\r\n\r\nTroubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.\r\n\r\nPerform IMAC\'s all systems as applicable\r\n\r\nPerform maintenance, patches and updates to all systems in a timely manner, according to SOPs\r\n\r\nMaintain up to date knowledge and skills related to changing technology and services provided by Field IT Support\r\n\r\nProvide clear, regular submissions of Management Reports and Metrics that document performance against SLA\'s via standard products including HP Service Manager and Clarity\r\n\r\nContribute to team and Quest specific short, mid and long term goals\r\n\r\nAsset Management:\r\n\r\nAssist in inventory management, including acquisition and disposal of all IT related equipment according to policies\r\n\r\nAssist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals\r\n\r\nEnsure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit\r\n\r\nOther:\r\n\r\nUp to 80% of Travel\r\n\r\nClean / valid driver\'s license required On Call Coverage as needed\r\nMay perform other duties as assigned\r\n\r\n\r\nTime Management and Organizational skills\r\n\r\nDemonstrated proficiency in verbal and written communications skills\r\nStrong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external\r\n

Other Requirements

Basic Purpose:\r\n\r\nThis position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.\r\nDuties and Responsibilities:\r\n\r\nDesktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:\r\n\r\nTroubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.\r\n\r\nPerform IMAC\'s all systems as applicable\r\n\r\nPerform maintenance, patches and updates to all systems in a timely manner, according to SOPs\r\n\r\nMaintain up to date knowledge and skills related to changing technology and services provided by Field IT Support\r\n\r\nProvide clear, regular submissions of Management Reports and Metrics that document performance against SLA\'s via standard products including HP Service Manager and Clarity\r\n\r\nContribute to team and Quest specific short, mid and long term goals\r\n\r\nAsset Management:\r\n\r\nAssist in inventory management, including acquisition and disposal of all IT related equipment according to policies\r\n\r\nAssist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals\r\n\r\nEnsure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit\r\n\r\nOther:\r\n\r\nUp to 80% of Travel\r\n\r\nClean / valid driver\'s license required On Call Coverage as needed\r\nMay perform other duties as assigned\r\n\r\n\r\nTime Management and Organizational skills\r\n\r\nDemonstrated proficiency in verbal and written communications skills\r\nStrong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external\r\n
Maximum Salary (US):  88000
Minimum Salary (US):  54000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.