Job Summary

Role Requirements 

• Strong knowledge of End User IT Equipments and their Lifecycle management 

• Inventory maintenance, Asset and stock management 

• Working knowledge of procurement methods and tools 

• Co-ordination with vendors globally for procurement activities including receiving goods and invoices processing 

• Working knowledge of e-waste disposal methods, processes and tools 

• Create and maintain documents pertaining to procurement including tracking 

• IT equipment catalogue maintenance including masterdata, pricing, configuration, workflows etc. 

• Work in ServiceNow Incident, Request, Asset, Stock and Knowledge Modules. 

• To work with multiple internal teams and customers globally pertaining to all of the above 

• Reporting pertaining to all of the above, as necessary 

• Participate in Meetings as necessary 

• To work in shifts covering all time zones 

 

 

Essential Skills and Experience 

• A minimum of two years with IT HAM and procurement experience 

• Excellent Analytical skills 

• Good Microsoft Suite knowledge 

• Excellent Excel knowledge. 

• Hands-on with ITSM SNOW, Ariba and other procurement tools 

• Excellent communication skills – written and verbal 

• Demonstrated team player with a high degree of integrity, credibility, and confidentiality 

• Flexibility to take on additional tasks depending on business requirements 

• Ability to work independently.  

• Self-starter and driven individual. 

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies.
2. Provide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Asset Management Services And Best Practices.
2. Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
3. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
4. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
5. Ability To Coach And Mentor Team Members Effectively.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certification In Asset Management Or Related Fields