Senior Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Washington, Minnesota

Job Summary

The Deskside Support Technician provides onsite IT support in a ServiceNow-driven, SLA-managed enterprise environment supporting Allianz business units. This role focuses on incident resolution, device lifecycle management, and delivering a high-quality end-user experience while adhering to defined ITSM processes and performance metrics.

Key Responsibilities

  • Manage and resolve incidents and service requests using ServiceNow ITSM platform
  • Accurately log, categorize, and update tickets with required details throughout the lifecycle
  • Prioritize tickets based on business impact and urgency, ensuring SLA compliance
  • Escalate issues to appropriate resolver groups when required
  • Monitor assigned queue and maintain ticket ownership until resolution

Skill Requirements

  • Strong troubleshooting and problem-solving ability
  • Ability to manage multiple tickets in a high-volume queue
  • Strong prioritization and time management skills
  • Ability to work independently and collaboratively

Other Requirements

  • Experience in enterprise deskside or IT support environment
  • Hands-on experience with ServiceNow or similar ITSM tools
  • Knowledge of Windows OS, laptops, mobile devices, and enterprise applications
  • Knowledge of Mac OS, laptops, mobile devices, and enterprise applications
Maximum Salary (US):  88000
Minimum Salary (US):  54000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.