Senior Administrator - Desk Side Services, AMT Asset Management Software
India
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

MAC L2 -

Key Responsibilities

Perform Installation, Move, Add, Change (MAC) activities for end-user devices • Handle new hire onboarding, device setup, and user migration • Execute hardware refresh, relocations, and decommissioning activities • Provide onsite / remote support for endpoint devices (Windows/Mac)

Skill Requirements

Handle L2 escalations from Service Desk (L1) • Perform advanced troubleshooting for OS, applications, and devices • Resolve issues related to: o Endpoint devices (laptops, desktops, mobiles) o VPN, network connectivity, and access issues o Software installations and configurations • Ensure timely resolution within SLA timelines Technical Skills Required • OS: Windows / macOS support • Endpoint tools: SCCM / Intune / JAMF (preferred for MAC roles) • ITSM tools: ServiceNow / Remedy / Jira • Networking basics: VPN, DNS, connectivity troubleshooting • Active Directory / Entra ID (user & access management) • Remote tools: Bomgar / AnyDesk / TeamViewer • Strong troubleshooting and analytical mindset • Excellent communication and customer handling skills • Ability to manage multiple tickets and priorities • Ownership-driven and proactive approach

Other Requirements

Ticket & Process Management • Log, track, and update tickets in ITSM tools (ServiceNow/Remedy) • Maintain accurate documentation and resolution steps • Follow ITIL processes: Incident, Service Request, Problem Management
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.