Senior Administrator - Desk Side Services, AMT Asset Management Software
Denmark
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, South Denmark

Job Summary

Onsite Support Services • Main contact for break/fix and onsite support. • Provide the highest level of customer service, manage tickets, track information in a call tracking system (SIM) • Maintain ticket updates for all reported incidents and requests. • Provide timely communication on issue status and resolution. • Work closely with the level 1 team for efficient service to end users. • Escalate unresolved issues/requests to the appropriate 2nd and 3rd level support teams. • Troubleshoot basic end-user issues on software applications, hardware, network, and telecommunications systems. • Install, upgrade, support, and troubleshoot Windows, Mac devices, and authorized desktop applications. • Perform general preventative maintenance and basic troubleshooting on desktops, laptops, printers, and other peripheral equipment. • Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues. • Support Windows, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting. • Support Mac devices and operating systems for Apple users. • Provide meeting room and Visio conferencing support/troubleshoot. • Support end users with printing, meeting room, and conference room equipment. • Provide VIP support for offices with HOD and C-level management. • Support project implementations. • Document and maintain SOPs. • Ensure compliance with Allianz and AZ Trade procedures and rules. • Contribute and maintain relevant knowledge base. • Contribute to new staff orientation on IT services and incident/request handling. • Support and Coordinate UAM process. • Responsible for IT asset management (CMDB) for hardware and software. • Responsible for procurement as per Trade/Tech process. • Exposure to asset management processes and life cycles, inventory tracking, and inventory management tools. • Coordinate with local, regional, and central IT teams and manage IT changes & Incidents. • Provide reception desk and walk-in center support where applicable. • Walk-in center for dedicated OSS support. • Manage mobile devices including iOS and Android. • Enterprise encryption solutions and Windows PC/laptop management via Active Directory. • Experience in supporting audio-video equipment, Cisco Jabber, etc. • Perform first-level troubleshooting and regular preventive health checks. • Coordinate with third-party vendors to remediate complex AV issues. • Support for local Nordic Systems (eg AS400, DB2, Lasernet) Responsible for Monthly auditing of hardware (laptops/mobiles/monitors) • Meeting room/printer support • Build/Deploy hardware

Key Responsibilities

Onsite Support Services • Main contact for break/fix and onsite support. • Provide the highest level of customer service, manage tickets, track information in a call tracking system (SIM) • Maintain ticket updates for all reported incidents and requests. • Provide timely communication on issue status and resolution. • Work closely with the level 1 team for efficient service to end users. • Escalate unresolved issues/requests to the appropriate 2nd and 3rd level support teams. • Troubleshoot basic end-user issues on software applications, hardware, network, and telecommunications systems. • Install, upgrade, support, and troubleshoot Windows, Mac devices, and authorized desktop applications. • Perform general preventative maintenance and basic troubleshooting on desktops, laptops, printers, and other peripheral equipment. • Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues. • Support Windows, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting. • Support Mac devices and operating systems for Apple users. • Provide meeting room and Visio conferencing support/troubleshoot. • Support end users with printing, meeting room, and conference room equipment. • Provide VIP support for offices with HOD and C-level management. • Support project implementations. • Document and maintain SOPs. • Ensure compliance with Allianz and AZ Trade procedures and rules. • Contribute and maintain relevant knowledge base. • Contribute to new staff orientation on IT services and incident/request handling. • Support and Coordinate UAM process. • Responsible for IT asset management (CMDB) for hardware and software. • Responsible for procurement as per Trade/Tech process. • Exposure to asset management processes and life cycles, inventory tracking, and inventory management tools. • Coordinate with local, regional, and central IT teams and manage IT changes & Incidents. • Provide reception desk and walk-in center support where applicable. • Walk-in center for dedicated OSS support. • Manage mobile devices including iOS and Android. • Enterprise encryption solutions and Windows PC/laptop management via Active Directory. • Experience in supporting audio-video equipment, Cisco Jabber, etc. • Perform first-level troubleshooting and regular preventive health checks. • Coordinate with third-party vendors to remediate complex AV issues. • Support for local Nordic Systems (eg AS400, DB2, Lasernet) Responsible for Monthly auditing of hardware (laptops/mobiles/monitors) • Meeting room/printer support • Build/Deploy hardware

Skill Requirements

Onsite Support Services • Main contact for break/fix and onsite support. • Provide the highest level of customer service, manage tickets, track information in a call tracking system (SIM) • Maintain ticket updates for all reported incidents and requests. • Provide timely communication on issue status and resolution. • Work closely with the level 1 team for efficient service to end users. • Escalate unresolved issues/requests to the appropriate 2nd and 3rd level support teams. • Troubleshoot basic end-user issues on software applications, hardware, network, and telecommunications systems. • Install, upgrade, support, and troubleshoot Windows, Mac devices, and authorized desktop applications. • Perform general preventative maintenance and basic troubleshooting on desktops, laptops, printers, and other peripheral equipment. • Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues. • Support Windows, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting. • Support Mac devices and operating systems for Apple users. • Provide meeting room and Visio conferencing support/troubleshoot. • Support end users with printing, meeting room, and conference room equipment. • Provide VIP support for offices with HOD and C-level management. • Support project implementations. • Document and maintain SOPs. • Ensure compliance with Allianz and AZ Trade procedures and rules. • Contribute and maintain relevant knowledge base. • Contribute to new staff orientation on IT services and incident/request handling. • Support and Coordinate UAM process. • Responsible for IT asset management (CMDB) for hardware and software. • Responsible for procurement as per Trade/Tech process. • Exposure to asset management processes and life cycles, inventory tracking, and inventory management tools. • Coordinate with local, regional, and central IT teams and manage IT changes & Incidents. • Provide reception desk and walk-in center support where applicable. • Walk-in center for dedicated OSS support. • Manage mobile devices including iOS and Android. • Enterprise encryption solutions and Windows PC/laptop management via Active Directory. • Experience in supporting audio-video equipment, Cisco Jabber, etc. • Perform first-level troubleshooting and regular preventive health checks. • Coordinate with third-party vendors to remediate complex AV issues. • Support for local Nordic Systems (eg AS400, DB2, Lasernet) Responsible for Monthly auditing of hardware (laptops/mobiles/monitors) • Meeting room/printer support • Build/Deploy hardware

Other Requirements

Onsite Support Services • Main contact for break/fix and onsite support. • Provide the highest level of customer service, manage tickets, track information in a call tracking system (SIM) • Maintain ticket updates for all reported incidents and requests. • Provide timely communication on issue status and resolution. • Work closely with the level 1 team for efficient service to end users. • Escalate unresolved issues/requests to the appropriate 2nd and 3rd level support teams. • Troubleshoot basic end-user issues on software applications, hardware, network, and telecommunications systems. • Install, upgrade, support, and troubleshoot Windows, Mac devices, and authorized desktop applications. • Perform general preventative maintenance and basic troubleshooting on desktops, laptops, printers, and other peripheral equipment. • Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues. • Support Windows, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting. • Support Mac devices and operating systems for Apple users. • Provide meeting room and Visio conferencing support/troubleshoot. • Support end users with printing, meeting room, and conference room equipment. • Provide VIP support for offices with HOD and C-level management. • Support project implementations. • Document and maintain SOPs. • Ensure compliance with Allianz and AZ Trade procedures and rules. • Contribute and maintain relevant knowledge base. • Contribute to new staff orientation on IT services and incident/request handling. • Support and Coordinate UAM process. • Responsible for IT asset management (CMDB) for hardware and software. • Responsible for procurement as per Trade/Tech process. • Exposure to asset management processes and life cycles, inventory tracking, and inventory management tools. • Coordinate with local, regional, and central IT teams and manage IT changes & Incidents. • Provide reception desk and walk-in center support where applicable. • Walk-in center for dedicated OSS support. • Manage mobile devices including iOS and Android. • Enterprise encryption solutions and Windows PC/laptop management via Active Directory. • Experience in supporting audio-video equipment, Cisco Jabber, etc. • Perform first-level troubleshooting and regular preventive health checks. • Coordinate with third-party vendors to remediate complex AV issues. • Support for local Nordic Systems (eg AS400, DB2, Lasernet) Responsible for Monthly auditing of hardware (laptops/mobiles/monitors) • Meeting room/printer support • Build/Deploy hardware
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.