Senior Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, Texas

Job Summary

he Executive IT Support Specialist is responsible for providing support to MRC staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.\\\\r\\\\nKey Responsibilities to include but are not limited to:\\\\r\\\\nDeliver world-class IT support to onsite and remote executives\\\\r\\\\nIndependently resolve complex, break/fix issues in person or via telephone\\\\r\\\\nPerform installations, replacements, upgrades, and other hardware/software related tasks as needed\\\\r\\\\nSetup and monitor high-priority executive meetings utilizing collaboration and AV services\\\\r\\\\nProvide technical support to Office Services as needed\\\\r\\\\nProvide recommendations regarding new technologies to better support all executives, and users\\\\r\\\\nPerform regular walkthroughs to provide proactive support to high visible individuals\\\\r\\\\nActs as a resource for IT projects and initiatives in other functional areas as needed\\\\r\\\\nReceive and respond to incoming support requests in a timely manner including off hours\\\\r\\\\nFollow set procedures for logging, reporting, and statistically monitoring desktop operations\\\\r\\\\nSet reasonable expectations that can be counted on\\\\r\\\\nPresent the facts transparently to promote collaborative solutions\\\\r\\\\nWorking technical knowledge of current protocols, operating systems, and standards\\\\r\\\\nStrong written and oral communication skills with a focus on executive level support\\\\r\\\\nAnalytical and problem-solving abilities, with keen attention to detail\\\\r\\\\nSelf-motivated and directed, with the ability to effectively prioritize and execute\\\\r\\\\nExperience working in a team-oriented, collaborative environment\\\\r\\\\nStrong customer-service orientation with a focus on customer satisfaction\\\\r\\\\nHighest degree of professionalism and integrity\\\\r\\\\nFlexibility to be on call during off hours and weekends\\\\r\\\\nAbility to research and test new technologies and solutions\\\\r\\\\nTime management and organizational skills\\\\r\\\\n

Key Responsibilities

rovide DSS onsite at customer location

Skill Requirements

Desktop Engineering

Other Requirements

Support onsite projects as applicable
Maximum Salary (US):  68000
Minimum Salary (US):  57000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.