Job Summary

Summary The Technical Implementation Coordinator is responsible for end-to-end implementation of digital solutions with clients and partners. From intake to hypercare, this role ensures our clients have a smooth onboarding experience with our digital solutions so we can ultimately achieve our adoption objectives. Duties and Responsibilities • Process all new requests for assigned digital solutions, including but not limited to tasks such as validating information, data entry, file uploads, and cross-functional communication. • As needed, participates in information gathering to fill in any gaps of necessary information for technical implementation to begin. • Track completed and pending implementations and regularly update key stakeholders for visibility. • Ensure resources are assigned to implementation projects and executing in a timely manner. • Mitigate implementation challenges as they arise by working with the client and/or Quest teams (sales, customer service) to clear blockers. • Perform solution configuration as needed (depending on the product assigned) • Provides post-implementation support (“hypercare”) to clients for a temporary window between key milestones of implementation complete and support team handover. • Fulfill supplemental requests as needed for additional user and/or account additions to solution configuration. Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience: • 3 or more years of product/solution implementation • Healthcare experience Preferred Work Experience: • Technical product customer service • Healthcare technology industry experience • Lab industry experience Physical and Mental Requirements: • Ability to create lasting relationships with internal and external stakeholders • Ability to thrive in a fast-paced culture and spirit of continuous improvement • Impeccable integrity and high ethical standards. • Self-starter, highly motivated individual. Skills & Knowledge: • Knowledge of implementation / customer service process and ticket management • Knowledge of clinical workflows • Strong verbal and written communication skills • Strong organizational skills and daily priority management • Technically savvy • Strong collaboration skills • Process mapping and optimization People Leader Responsibility: Total number of Direct / Indirect Reports: N/A Work Environment: Work in an office or a remote setting. Travel up to 0% Travel Required Domestic International N N Qualification Fields: Education Major Required/Preferred Bachelor\'s Degree Science, Business, Economics, or a related field Preferred Master\'s Degree M.S, or MBA preferred. N/A Licenses or Certificate Required/Preferred Languages Required English Required Competencies Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Quest Diagnostics is an Equal Opportunity Employer: Women/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity or Citizenship. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, creed, sex, age, national origin, disability, veteran status, sexual orientation, marital status, citizenship status, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state, and/or local laws, and will ask an applicant for verification when considered necessary.

Key Responsibilities

Skill Requirements

 Summary The Technical Implementation Coordinator is responsible for end-to-end implementation of digital solutions with clients and partners. From intake to hypercare, this role ensures our clients have a smooth onboarding experience with our digital solutions so we can ultimately achieve our adoption objectives. Duties and Responsibilities • Process all new requests for assigned digital solutions, including but not limited to tasks such as validating information, data entry, file uploads, and cross-functional communication. • As needed, participates in information gathering to fill in any gaps of necessary information for technical implementation to begin. • Track completed and pending implementations and regularly update key stakeholders for visibility. • Ensure resources are assigned to implementation projects and executing in a timely manner. • Mitigate implementation challenges as they arise by working with the client and/or Quest teams (sales, customer service) to clear blockers. • Perform solution configuration as needed (depending on the product assigned) • Provides post-implementation support (“hypercare”) to clients for a temporary window between key milestones of implementation complete and support team handover. • Fulfill supplemental requests as needed for additional user and/or account additions to solution configuration. Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience: • 3 or more years of product/solution implementation • Healthcare experience Preferred Work Experience: • Technical product customer service • Healthcare technology industry experience • Lab industry experience Physical and Mental Requirements: • Ability to create lasting relationships with internal and external stakeholders • Ability to thrive in a fast-paced culture and spirit of continuous improvement • Impeccable integrity and high ethical standards. • Self-starter, highly motivated individual. Skills & Knowledge: • Knowledge of implementation / customer service process and ticket management • Knowledge of clinical workflows • Strong verbal and written communication skills • Strong organizational skills and daily priority management • Technically savvy • Strong collaboration skills • Process mapping and optimization People Leader Responsibility: Total number of Direct / Indirect Reports: N/A Work Environment: Work in an office or a remote setting. Travel up to 0% Travel Required Domestic International N N Qualification Fields: Education Major Required/Preferred Bachelor\'s Degree Science, Business, Economics, or a related field Preferred Master\'s Degree M.S, or MBA preferred. N/A Licenses or Certificate Required/Preferred Languages Required English Required Competencies Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Quest Diagnostics is an Equal Opportunity Employer: Women/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity or Citizenship. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, creed, sex, age, national origin, disability, veteran status, sexual orientation, marital status, citizenship status, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state, and/or local laws, and will ask an applicant for verification when considered necessary. 

Other Requirements

Summary The Technical Implementation Coordinator is responsible for end-to-end implementation of digital solutions with clients and partners. From intake to hypercare, this role ensures our clients have a smooth onboarding experience with our digital solutions so we can ultimately achieve our adoption objectives. Duties and Responsibilities • Process all new requests for assigned digital solutions, including but not limited to tasks such as validating information, data entry, file uploads, and cross-functional communication. • As needed, participates in information gathering to fill in any gaps of necessary information for technical implementation to begin. • Track completed and pending implementations and regularly update key stakeholders for visibility. • Ensure resources are assigned to implementation projects and executing in a timely manner. • Mitigate implementation challenges as they arise by working with the client and/or Quest teams (sales, customer service) to clear blockers. • Perform solution configuration as needed (depending on the product assigned) • Provides post-implementation support (“hypercare”) to clients for a temporary window between key milestones of implementation complete and support team handover. • Fulfill supplemental requests as needed for additional user and/or account additions to solution configuration. Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience: • 3 or more years of product/solution implementation • Healthcare experience Preferred Work Experience: • Technical product customer service • Healthcare technology industry experience • Lab industry experience Physical and Mental Requirements: • Ability to create lasting relationships with internal and external stakeholders • Ability to thrive in a fast-paced culture and spirit of continuous improvement • Impeccable integrity and high ethical standards. • Self-starter, highly motivated individual. Skills & Knowledge: • Knowledge of implementation / customer service process and ticket management • Knowledge of clinical workflows • Strong verbal and written communication skills • Strong organizational skills and daily priority management • Technically savvy • Strong collaboration skills • Process mapping and optimization People Leader Responsibility: Total number of Direct / Indirect Reports: N/A Work Environment: Work in an office or a remote setting. Travel up to 0% Travel Required Domestic International N N Qualification Fields: Education Major Required/Preferred Bachelor\'s Degree Science, Business, Economics, or a related field Preferred Master\'s Degree M.S, or MBA preferred. N/A Licenses or Certificate Required/Preferred Languages Required English Required Competencies Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Quest Diagnostics is an Equal Opportunity Employer: Women/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity or Citizenship. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, creed, sex, age, national origin, disability, veteran status, sexual orientation, marital status, citizenship status, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state, and/or local laws, and will ask an applicant for verification when considered necessary.