Senior Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, Washington

Job Summary

 Provide end-user technical support across Windows, Mac, Linux, iOS, and Android platforms, including troubleshooting, system configuration, connectivity resolution, and OEM warranty coordination Job Description : IT Service Management (ServiceNow, Jira, Confluence)\\\\r\\\\nStrong Communication and Customer Service Skills\\\\r\\\\nContinuous Improvement Mindset 

Key Responsibilities

responsible for providing hands-on support for site infrastructure, including rack installation, network connectivity, power management, and operational support for servers, switches, wireless access points (APs), UPS systems, and other critical IT equipment. The role works closely with global IT specialist teams to ensure reliable site operations, maintain infrastructure availability, support deployments and troubleshooting activities, and enable a stable, secure, and efficient technology environment for business operations.

Skill Requirements

Technical Skills: Servers, Switches, Wireless APs, UPS Systems, Rack & Stack, Network Infrastructure, IP Networking, Windows, Linux, macOS, Hardware Troubleshooting, Asset Management, ServiceNow, Jira, Confluence, Active Directory, Microsoft 365, Incident Management. Core Competencies: Site Reliability Operations, Infrastructure Support, Problem Solving, Stakeholder Management, End-User Support, Operational Excellence, Process Adherence, Cross-Functional Collaboration, Continuous Improvement. 

Other Requirements

Servicenow as ITSM
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.