Senior Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, Oregon

Job Summary

Deskside Administrator

We are seeking a proactive and detail-oriented Deskside Support Technician to join our IT support team.\\\\r\\\\n• This role is responsible for delivering hands-on technical support to end users, provisioning and deploying devices, setting up and maintaining conference rooms and lab environments, and managing hardware assets throughout their lifecycle.\\\\r\\\\n________________________________________\\\\r\\\\nKey Responsibilities\\\\r\\\\n• Image, and deploy laptops, desktops, mobile devices, and peripherals.\\\\r\\\\n• Perform hardware/software installations, upgrades, and troubleshooting.\\\\r\\\\n• Provide Tier 1–2 onsite and deskside support to end users.\\\\r\\\\n• Install, configure, and maintain AV equipment in meeting rooms.\\\\r\\\\n• Support video conferencing systems.\\\\r\\\\n• Set up lab environments for testing, demos, and training sessions.\\\\r\\\\n• Track and manage IT hardware inventory (procurement, deployment, returns, and disposal).\\\\r\\\\n• Maintain accurate asset records using IT asset management tools.\\\\r\\\\n• Coordinate RMA and warranty support with vendors as needed.\\\\r\\\\n• Ensure timely response to incidents and service requests via ticketing system (SNOW).\\\\r\\\\n• Follow ITIL best practices for change and incident management.\\\\r\\\\n________________________________________\\\\r\\\\nRequired Qualifications\\\\r\\\\n• L2 Engineer 2–5 years of experience in deskside/end-user support or IT field services.\\\\r\\\\n• L3 Engineer 2–5 years of experience in deskside/end-user support or IT field services.\\\\r\\\\n• Strong knowledge of Windows and macOS environments.\\\\r\\\\n• Basic Understanding of device imaging and management tools (e.g., SCCM and Intune).\\\\r\\\\n• Excellent communication and customer service skills.\\\\r\\\\n• Experience supporting hybrid work environments.\\\\r\\\\n• Experience with ticketing systems like ServiceNow. 

Key Responsibilities

Image, and deploy laptops, desktops, mobile devices, and peripherals. • Perform hardware/software installations, upgrades, and troubleshooting. • Provide Tier 1–2 onsite and deskside support to end users. • Install, configure, and maintain AV equipment in meeting rooms. • Support video conferencing systems. • Set up lab environments for testing, demos, and training sessions. • Track and manage IT hardware inventory (procurement, deployment, returns, and disposal). • Maintain accurate asset records using IT asset management tools. • Coordinate RMA and warranty support with vendors as needed. • Ensure timely response to incidents and service requests via ticketing system (SNOW). • Follow ITIL best practices for change and incident management.

Skill Requirements

L2 Engineer 2–5 years of experience in deskside/end-user support or IT field services. • L3 Engineer 2–5 years of experience in deskside/end-user support or IT field services. • Strong knowledge of Windows and macOS environments. • Basic Understanding of device imaging and management tools (e.g., SCCM and Intune). • Excellent communication and customer service skills. • Experience supporting hybrid work environments. • Experience with ticketing systems like ServiceNow.

Other Requirements

New Position for Deskside Services for short term
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.