Senior Administrator - Desk Side Services, AMT Asset Management Software
Czech Republic
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, The City of Prague

Job Summary

JD:\\\\r\\\\n• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.\\\\r\\\\n• Safely move equipment point to point using wheeled carts and vehicles.\\\\r\\\\n• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.\\\\r\\\\n• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.\\\\r\\\\n• Ability to use remote desktop connectivity applications\\\\r\\\\n• Working knowledge of imaging utilities such as Ghost, SCCM, etc\\\\r\\\\n• Delivery and setup of PC equipment to end-users.\\\\r\\\\n• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.\\\\r\\\\n• Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)\\\\r\\\\n• Demonstrated proficiency in Microsoft OS and Microsoft application.\\\\r\\\\n• Demonstrated proficiency for installation of desktop software.\\\\r\\\\n• Working knowledge of Microsoft Active Directory and GPO\\\\r\\\\n• Strong customer service skills.\\\\r\\\\n• Strong troubleshooting skills.\\\\r\\\\n• Significant, demonstrated experience with Microsoft Windows operating systems\\\\r\\\\no Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98\\\\r\\\\no Servers: 2012, 2008 r2, 2008, 2003, 2000\\\\r\\\\n• Functionally capable with Apple OS X\\\\r\\\\n• Advanced troubleshooting skills with hard drive encryption software\\\\r\\\\n• Advanced level skills in the Microsoft Office Suite:\\\\r\\\\no Word, Excel, PowerPoint, Outlook configuration issues with Exchange\\\\r\\\\n• Strong client-side remote access troubleshooting skills\\\\r\\\\n• Demonstrate strong skills supporting printers in an enterprise environment\\\\r\\\\n• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).\\\\r\\\\n• Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc.\\\\r\\\\n• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.\\\\r\\\\n• Strong software installation and support skills.\\\\r\\\\n• Disciplined, systematic problem solving skills required.\\\\r\\\\n\\\\r\\\\n
Key Sourcing Information : L2 Deskside Support

 

Key Responsibilities

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Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.